RIDA ARSHAD
Hillsdale
Summary
Dedicated and friendly customer service professional with experience in consumer retail and B2B settings. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Excited to learn and work in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Sportscare Physical Therapy
Hillsdale
05.2024 - 01.2026
- Welcomed patients and visitors with a friendly and professional demeanor.
- Managed appointment scheduling using electronic health record systems.
- Coordinated patient intake forms and verified insurance information efficiently.
- Answered phone calls, providing information about services and clinic hours.
- Collaborated with team members to improve office workflow and patient experience.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Pharmacy Technician
Walgreens
Washington Township
10.2022 - 05.2025
- Trained and supervised new pharmacy technicians, ensuring smooth onboarding and adherence to company policies and procedures.
- Assisted pharmacists in compounding medications, ensuring precise measurements and adherence to safety protocols.
- Managed inventory, including ordering, receiving, and restocking medications and supplies, resulting in a well-organized and efficient pharmacy.
- Provided exceptional customer service by answering inquiries, resolving concerns, and processing transactions, resulting in a 95% customer satisfaction rating.
- Utilized pharmacy software to update patient profiles, process prescriptions, and manage insurance claims, ensuring accuracy and compliance with regulations.
Customer Service
TJMAXX
Westwood
01.2021 - 12.2023
- Promptly handled an average of 200 customer inquiries and complaints per day
- Maintained a knowledge base of the evolving product offerings
- Actively worked to display a courteous and empathetic attitude to customers, resulting in positive reviews
- Worked on team projects for new products and services to enhance customer experience
English Teacher
Unique Model High School
01.2018 - 12.2022
- Built strong relationships with over 100 students and parents to ensure personalized attention and feedback
- Assisted with lesson plans and curriculum development, contributing to a 5% increase in standardized testing scores
Manager
Della Cucina
Hillsdale
07.2021 - 11.2022
- Successfully managed daily operations, ensuring exceptional customer service and satisfaction.
- Oversaw a team of 10+ staff members, providing leadership, training, and performance management.
- Managed customer inquiries, concerns, and complaints, resolving issues promptly and effectively to ensure customer retention and loyalty.
Education
MASTERS -
University of Gujrat
Gujrat, PakistanSkills
- PROBLEM SOLVING
- STUDENT PERFORMANCE
- ACCOUNTABLE
- ANALYTICAL
- EMPATHETIC & COURTEOUS
- DETAIL ORIENTED
- TEAM ORIENTED
Personal Information
- Title: Front Desk medical receptionist
- Date of Birth: 08/20/96
- Nationality: Pakistani
Languages
- Urdu
- Punjabi
- English
- Urdu
- Punjabi
Timeline
Front Desk Receptionist
Sportscare Physical Therapy
05.2024 - 01.2026
Pharmacy Technician
Walgreens
10.2022 - 05.2025
Manager
Della Cucina
07.2021 - 11.2022
Customer Service
TJMAXX
01.2021 - 12.2023
English Teacher
Unique Model High School
01.2018 - 12.2022
MASTERS -
University of Gujrat