Ridwan Aliawl
Gahanna,OH
Summary
Detail-oriented guest service representative skilled in cash handling and documentation. Proven ability to resolve guest complaints and maintain high customer satisfaction.
Overview
3
3
years of professional experience
1
1
Language
Work History
Guest Service Representative
City of Gahanna
Gahanna, OH
05.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for all visitors.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted in organizing community events, enhancing local engagement and participation.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Team Member
Papa Johns
Gahanna, OH
07.2023 - 02.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Prepared and assembled pizza orders with attention to quality and accuracy.
- Operated kitchen equipment safely, ensuring compliance with health regulations.
- Adapted quickly to changing tasks in a fast-paced environment, ensuring timely order fulfillment.
- Contributed to team success by completing jobs quickly and accurately.
Education
MBA - Finance
Capital University
Columbus, OH05-2029
High School Diploma -
Gahanna Lincoln High School
Gahanna, OH05-2025
Skills
- Customer service
- Cash handling experience
- Financial transactions
- Data entry
- Reporting documentation
- Computer skills
- Time management
- Effective communication
- Multitasking
- Customer engagement
- Language proficiency
- Social media networking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Guest Service Representative
City of Gahanna
05.2025 - Current
Team Member
Papa Johns
07.2023 - 02.2025
MBA - Finance
Capital University
High School Diploma -
Gahanna Lincoln High School