Victoria Davis
Adamsville
Summary
Results-driven Retail Leader experienced in sales, customer service, healthcare specimen processing, and operations. Achieved team objectives through compassionate leadership and effective training while demonstrating strong problem-solving and organizational skills. Committed to balancing customer, company, and employee needs to drive operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Lead
CVS Health
Birmingham
11.2023 - Current
- Supervised daily store operations, leading team members to ensure smooth shift transitions and optimal performance.
- Delegate tasks and monitor productivity to achieve daily operational goals.
- Maintain efficient store operations during shifts to meet customer needs.
- Delivered exceptional customer service, efficiently resolving customer concerns to enhance satisfaction.
- Assist with hiring, training, coaching, and mentoring new employees.
- Oversee cash handling, register reconciliation, and deposits.
- Monitored inventory and replenished merchandise to maintain organized displays and meet customer demand.
- Ensure compliance with safety, loss prevention, and operational standards.
Sales Representative
Goodyear
Birmingham
09.2022 - 11.2023
- Built customer relationships, recommended products, processed orders, handled cash transactions, and increased sales through upselling.
- Engaged customers to understand their needs and recommend suitable tire solutions.
- Managed inventory levels to ensure optimal stock availability for customer demands.
Specimen Processor
Grandview Medical Center
05.2022 - 01.2023
- Prepared, processed, labeled, and documented laboratory specimens while maintaining quality and safety standards.
Answering Service Operator
AnswerNet
09.2020 - 06.2021
- Managed high-volume calls, updated customer records, resolved billing issues, and processed payments.
Assistant Manager
Family Dollar
06.2019 - 06.2021
- Supervised operations and managed inventory to ensure compliance with policies while supporting sales goals.
Skills
- Inventory management
- Staff training
- Team leadership
- Customer service
Timeline
Shift Lead
CVS Health
11.2023 - Current
Sales Representative
Goodyear
09.2022 - 11.2023
Specimen Processor
Grandview Medical Center
05.2022 - 01.2023
Answering Service Operator
AnswerNet
09.2020 - 06.2021
Assistant Manager
Family Dollar
06.2019 - 06.2021