Summary
Overview
Work History
Education
Skills
Timeline
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Rilee Moore

Summary

Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonalds
Myersville, MD
12.2022 - Current
  • Inform customers about daily specials in an engaging manner.
  • Restock kitchen supplies, including food products and utensils.
  • Check expiration dates on all products before serving them to customers.
  • Educate customers on menu items, product ingredients, and nutritional values.
  • Monitor the quality of food served to ensure it meets company standards for presentation and temperature.
  • Follow all safety guidelines while operating equipment such as slicers, fryers, and ovens.
  • Organize dining room tables with condiments, napkins, and other necessities before seating guests.
  • Perform cashier duties, including taking orders, collecting payments, and providing change.
  • Clean the restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
  • Greet customers upon arrival, provide menus, and answer questions regarding menu items.
  • Prepare beverages such as coffee drinks, smoothies, and milkshakes according to company standards.
  • Maintain an organized work area to ensure efficient operations.
  • Resolve customer complaints in a professional manner.
  • Answer phone calls promptly to provide accurate information about menu items or prices.
  • Provide excellent customer service to maintain a positive atmosphere for guests.
  • Process takeout orders quickly to ensure timely delivery of meals.
  • Maintain organized storage areas for food products, beverages, and restaurant supplies.
  • Serve food quickly for positive guest experiences.
  • Package menu items into bags or trays, and place drink orders into carriers.
  • Interact pleasantly with guests to deliver quality customer service.
  • Keep the restaurant lobby, front counter, and restrooms neat and clean throughout the shift.
  • Pack fast food products in approved containers, cups, and bags.
  • Wipe down tables and equipment, sweep, and refill stock.
  • Take orders from patrons and input selections into the store computer system.
  • Process cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
  • Maintain high standards of customer service during high-volume work shifts and fast-paced operations.
  • Count back bills and change to patrons.
  • Restock napkins, condiments, and utensils at self-service areas during slow periods.
  • Wipe down tables, remove trash, and dirty plates to provide a clean, welcoming dining environment.
  • Talk pleasantly with customers while taking orders, and promote a positive image for the business.
  • Serve food and beverages at take-out counters to provide fast service to waiting guests.
  • Welcome and thank guests to demonstrate appreciation for patronage.
  • Brew and serve coffee and tea with preferred add-ins.

Volunteer Work

Anyone Who Needed It
Around My Home, MD
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Implemented strategies to support customer service delivery.
  • Contributed ideas towards improving customer service standards.
  • Overall I am open to learn anything to better help whoever needs it

Education

High School Diploma -

Middletown High School
Middletown, MD
05-2024

Skills

  • Customer Service
  • Customer Engagement
  • Creativity and Innovation
  • Teamwork and Collaboration
  • Cleaning
  • Cash Handling
  • Valid Driver's License
  • Problem-Solving
  • Team Contributions
  • Heavy Lifting
  • Integrity and Honesty
  • Microsoft and Excel certification
  • Good teamwork skills

Timeline

Crew Member

McDonalds
12.2022 - Current

Volunteer Work

Anyone Who Needed It

High School Diploma -

Middletown High School
Rilee Moore