Riley Earnest
Sheets Creek Saloon
Heyworth,IL
7
years of professional experience
Dynamic leader with expertise in operating system management and team training. Enhanced service flow by coordinating schedules and mentoring staff, boosting customer satisfaction. Proven problem-solver with a keen eye for detail, fostering loyalty and efficiency. Reliable and responsible, adept at food safety and crew coordination, driving success in high-pressure environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Server Manager
4 Years 2 Months- Oversaw daily operations of restaurant, ensuring high standards for service and customer satisfaction.
- Trained and mentored staff on best practices for efficiency and quality service delivery.
- Developed and enforced operational policies to enhance team performance and compliance.
- Coordinated schedules to ensure adequate staffing during peak hours, improving service flow.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Crew Member
2 Years 6 Months- Provided exceptional customer service in high-pressure environments, ensuring satisfaction and loyalty.
- Operated kitchen equipment efficiently, maintaining quality standards for food preparation and presentation.
- Collaborated with team members to execute daily tasks, promoting a cohesive work environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Associate of Arts - Accounting And Finance
Skills
Operating system management
Team Training
Backup management
Crew coordination
Problem-solving
Reliable and responsible
Time management
Pays attention to detail
Food safety
Timeline
Server Manager
Sheets Creek Saloon
05.2022 - CurrentRead More
Crew Member
McDonald's
11.2019 - 05.2022Read More
Illinois Central College
Associate of Arts from Accounting And Finance
Read More
Awards
Sterling Merit Award