Riley Garlock
Muskegon,MI
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating full shops, serving customers, training employees, and keeping wherever I go filled with kindness. I go above and beyond to serve guests and promote loyalty to customers!!
Overview
2
2
years of professional experience
Work History
Crew Member
The Frosty Cove
Muskegon, MI
03.2024 - Current
- Provided exceptional customer service in a fast-paced shop.
- Operated cash register and handled transactions with accuracy.
- Prepared and served a variety of ice cream flavors, toppings, and various foods.
- Assisted team members during peak hours to ensure smooth operations.
- Engaged with customers to create a welcoming atmosphere at the shop.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Interacted pleasantly with guests to deliver quality customer service.
- Resolved customer complaints in a professional manner.
- Considered a lead.
- Answered phone calls promptly to provide accurate information about menu items or prices.
Crew Member
Burger King
Muskegon, MI
10.2025 - 03.2026
- Handled customer inquiries and resolved issues promptly during meal shifts.
- Totaled checks and used cash register to accept payment for services.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated menu items to customers and answered questions regarding ingredients, preparation methods, and pricing.
- Kept work area neat at all times by sweeping floors, emptying garbage cans and cleaning surfaces regularly.
- Followed established safety protocols when handling hot plates or sharp objects.
- Attended staff meetings regularly to stay informed about changes in operations or policies.
- Performed opening, closing duties such as restocking supplies and checking temperatures of refrigerators, freezers.
- Trained new staff on service standards and operational procedures.
Education
Oakridge High School
Muskegon, MI05-2026
Skills
- Customer service
- Team collaboration
- Problem resolution
- Cash handling
- Time management
- Staff training
- Operational efficiency
- Communication skills
- Sales expertise
- Safety awareness
- Learning agility
- Clear communication
- Basic math
- Workplace efficiency
- Maintenance and repair
- Leadership qualities
- Problem-solving
- Crew leadership
- Influencing skills
- Dependable
- Has license and car to be on time!!
Languages
English
Professional
Affiliations
- I love to sew!
- Chrochet!
- Any hobby with hands and creativity I love!!
References
References available upon request.
Timeline
Crew Member
Burger King
10.2025 - 03.2026
Crew Member
The Frosty Cove
03.2024 - Current
Oakridge High School