Riley Gray
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Hostess
El Cazador
06.2022 - 11.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Assisted guests with complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Seated patrons based on guest preferences and seating availability.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Took initial drink orders and relayed information to wait staff.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Liberty High School
Bedford VA05.2024
No Degree - General Studies
Central Virginia Community College
Bedford, VA05.2024
Skills
- Complaint Handling
- Guest Engagement
- Dining Area Maintenance
- Customer Service
- Food Running
- Table Bussing
- Interactive Communication Skills
- High-Volume Dining
- Guest Seating
- Cleaning and Sanitation
Languages
Spanish
Limited Working
Timeline
Hostess
El Cazador
06.2022 - 11.2023
Liberty High School
No Degree - General Studies
Central Virginia Community College
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