Riley Trapp
Cartwright
Overview
2
2
years of professional experience
Work History
Shift Leader
Freddy's Frozen Custard & Steakburgers
Sherman
2024.12 - Current
- Maintained positive working relationship with fellow staff and management.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Implemented strategies to increase sales and improve service quality.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Fostered a team-oriented environment to increase morale and productivity.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Manager
Freddy's Frozen Custard & Steakburgers
Sherman
2024.12 - Current
- Assigned work and monitored performance of project personnel.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Burlington Coat Factoy
Sherman
2023.01 - 2024.01
- Stocked shelves with merchandise when needed.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cook
Freddy's Frozen Custard & Steakburgers
Sherman
2023.01 - 2023.06
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Checked completed orders for correct quantity and quality.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
High School Diploma -
Colbert High School
Colbert, OK2025-05
Skills
- Cash handling
- Policy enforcement
- Professional appearance
- Staff development
- Role modeling
- Goal setting and tracking
- Employee recognition
- Team leadership
- Team collaboration and leadership
- Quality inspections
- Daily workflows
- POS deletions
- Creative problem solving
- Drawer assignments
- Conflict resolution
- Team supervision
- Assigning work
- Client support
- Staff engagement
- Shift leadership
- Team motivation
- Positive attitude
- Shift paperwork completion
- Staff supervision
Accomplishments
- A and B Honor Roll.
- District Champion Baseball Team Player.
- District Champion Basketball Player.
- Cross-Country Regional Runner.
References
References available upon request.
Timeline
Shift Leader
Freddy's Frozen Custard & Steakburgers
2024.12 - Current
Manager
Freddy's Frozen Custard & Steakburgers
2024.12 - Current
Cashier
Burlington Coat Factoy
2023.01 - 2024.01
Cook
Freddy's Frozen Custard & Steakburgers
2023.01 - 2023.06
High School Diploma -
Colbert High School