ROB FEROGH
Alexandria,VA
Summary
Management and sales expert with proven success in customer relationship management and sales negotiation. Demonstrated ability to leverage product knowledge and operational efficiency to improve customer experiences and drive significant sales growth.
Overview
27
27
years of professional experience
Work History
Inside Sales Representative
American Residential Services LLC
Springfield, VA
03.2026 - Current
- Managed customer inquiries through phone and email communication channels.
- Provided detailed product information to support customer decision-making.
- Processed service orders and maintained accurate customer records in the system.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Leveraged computer system to input customer orders and pricing information.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
Direct Sales Team Sales Rep
Cox Communications
06.2021 - 01.2026
- Closed company and generated leads through phone and in-person interactions.
- Established relationships with leasing agents at assigned apartment complexes.
- Engaged in community events to drive sales initiatives.
- Entered and processed orders within the system accurately.
- Participated in team and company sales meetings to align strategies.
Direct Sales Team Sales Rep.
Trinity Wiring Solutions LLC
Manassas, VA
07.2016 - 11.2020
- Closed company and self generated leads
- Upgraded current customers’ basic services to interactive services
- Met and established relationship with sales reps on the builder side
- Conducted clinics for sales team on sales techniques, motivational sessions and referral programs
- Worked closely with management on directions and strategies to increase the number of sales and revenue dollars
Custom Homes Sales Rep.
ADT Corporate
Springfield, VA
06.2014 - 06.2016
- Contacted potential customers for self generated leadss
- Closed company appointments within assigned territories
- Signed up potential customers for ADT Gold Team program to enhance security options
- Attended customer installations to ensure satisfaction and address needs
- Attend company meetings and participate in conference calls
Assistant Store Manager
Dollar Tree, Inc
Woodbridge, VA
01.2010 - 04.2014
- Assisted with all store functions including scheduling, ordering, freight processing and all day-to-day store activities as directed.
- Performed all opening and closing procedures.
- Protected and secured all company assets, including store cash.
- Maintained sales floor to company standards to include recovery.
- Processed all required reports, documents, and memos.
- Effective use of available tools and technology at the store level.
- Assisted with hiring, training & motivating associates.
Sales Manager
Absolute Security Inc (ADT Security Systems)
Fredericksburg, VA
01.2003 - 01.2010
- Generated 200+ annual sales through strategic cold calling.
- Presented tailored proposals to prospects, highlighting product advantages and differentiators from competitors.
- Utilized and identified creative lead generating techniques.
- Trained and managed new sales reps in the field.
- Trained and promoted over 10 field managers each year, enhancing team capabilities.
- Kept open channels of communication with internal and external customers.
- Assisted sales reps with weekly payrolls.
- Instructed classes for technical the aspect of the business.
- Performed post installation follow-up by contacting customers ensuring commitments were met and generating referrals.
Operations Manager
Staples, Inc.
Plainfield, IN
01.1999 - 01.2003
- Managed daily operations, enhancing workflow and service quality.
- Oversaw financial management, budget management, accounting and payroll activities.
- Oversaw inventory management and supply chain processes, maintaining optimal stock levels.
- Implemented process improvements to enhance productivity and reduce costs.
- Supervised daily workflow of employees, maximizing productivity and maintaining quality standards.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed training programs to enhance staff skills and performance standards.
- Evaluated vendor performance to ensure quality supplies and services for operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Education
B.A. - Business Administration And Management
Bernard Baruch College
New York City06-1995
Skills
- Cold calling
- Lead generation
- Sales negotiation
- Customer relationship management
- CRM software proficiency
- Product expertise
- Order processing
Awards
- Top Sales Rep for 2005-2007
- Upsell Award 2004-2010
- Manager of the Year 2007
Languages
Dari/Farsi
Professional
Accomplishments
- Sales Representative Of The Year 2007
Timeline
Inside Sales Representative
American Residential Services LLC
03.2026 - Current
Direct Sales Team Sales Rep
Cox Communications
06.2021 - 01.2026
Direct Sales Team Sales Rep.
Trinity Wiring Solutions LLC
07.2016 - 11.2020
Custom Homes Sales Rep.
ADT Corporate
06.2014 - 06.2016
Assistant Store Manager
Dollar Tree, Inc
01.2010 - 04.2014
Sales Manager
Absolute Security Inc (ADT Security Systems)
01.2003 - 01.2010
Operations Manager
Staples, Inc.
01.1999 - 01.2003
B.A. - Business Administration And Management
Bernard Baruch College