Robbie Campbell
San Diego,CA
Summary
Results-driven Senior Account Executive with a proven track record in customer relationship management and strategic sales planning. Recognized for exceptional communication and negotiation skills, leading to increased client satisfaction and retention. Adept at lead generation and time management, consistently delivering effective solutions in fast-paced environments. Committed to leveraging expertise to drive business growth and enhance customer engagement.
Overview
9
9
years of professional experience
Work History
Sr. Account Executive
SmartDraw Software
San Diego, CA
01.2024 - Current
- Managed a pipeline of $250,000 in potential revenue, successfully closing $113,000 worth of deals, with a 43% close rate.
- Developed and presented a compelling business case for the Account Executive Team to attend the Smart Cities Tech Connect trade show in 2024.
- Utilized ZenDesk Sell CRM to track and manage over 50 self-sourced and inbound leads per month.
- Led product demos and presentations to C-suite and senior decision-makers, clearly articulating ROI, cost savings, and competitive advantage.
- Identified and targeted key decision-makers across various industries through cold calling, email campaigns, Linkedin, etc.
- Mentored and trained new hires on CRM processes, sales strategies, and effective product demo techniques.
Account Executive
SmartDraw Software
San Diego, CA
01.2022 - 12.2023
- Won the 2022 Top Seller award for the Account Executive team, with over $165,000 of new business generated.
- Increased profitability and revenue by generating over $320,000 in new business in the first two years.
- Utilized Zendesk Sell CRM to collect, organize, and manage customer information, and sales data.
- Managed the entire sales cycle from prospecting to contract closure, ensuring a smooth transition between the sales and customer success team.
- Accurately forecasted sales pipeline by utilizing Zendesk Sell CRM to track lead stages, and provide reliable revenue projections to senior leadership.
Sr. Product Specialist
SmartDraw Software
Houston, TX
01.2021 - 01.2022
- Trained new Product Specialists in all sales and support operations, including CRM.
- Accurately explained product pricing, features and functionality to customers and prospects.
- Demonstrated and explained products, methods or services to induce prospective customers.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Provided technical support to prospective and current customers to purchase products.
- Received Product Specialist of the Year award in 2021.
Product Specialist
SmartDraw Software
San Diego, CA
09.2018 - 01.2021
- Answering all product-related questions via phone, email and live chat.
- Effectively utilize CRM to follow up with prospective customers.
- Sell licenses, subscriptions and manage account renewals.
- Accurately explained product pricing, features and functionality to customers and prospects.
- Identified interested or qualified customers to present product information.
- Received Product Specialist of the Year award in 2020.
Recreation and Fitness Supervisor
Hotel del Coronado, Curio Collection by Hilton
Coronado, CA
08.2016 - 09.2018
- Create and monitor reservations for all Recreation outlets and activities.
- Supervise a team of 30 attendants.
- Attend daily operations meetings.
- Settled disputes and helped solve other guest concerns.
- Effectively communicate and collaborate with all hotel departments.
Education
Bachelor of Science - Public Relations
Radford University
Radford, VA05.2014
Skills
- Customer Relationship Management
- Full-Cycle Sales Process
- Sales Strategies Implementation
- Product Demonstrations
- Account Management
- Customer Training
- Pipeline Management
- Strong Presentation Skills
- Sales forecasting
- Lead Generation
- Interpersonal Skills
- Relationship Building
References
References available upon request.
Timeline
Sr. Account Executive
SmartDraw Software
01.2024 - Current
Account Executive
SmartDraw Software
01.2022 - 12.2023
Sr. Product Specialist
SmartDraw Software
01.2021 - 01.2022
Product Specialist
SmartDraw Software
09.2018 - 01.2021
Recreation and Fitness Supervisor
Hotel del Coronado, Curio Collection by Hilton
08.2016 - 09.2018
Bachelor of Science - Public Relations
Radford University
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