Robert Carlsen
Cincinnati,OH
Summary
Capable payroll leader with expertise in Microsoft Office Suite, UKG, Paylocity, ADP, Peoplesoft and Paycor use, timekeeping maintenance and industry audits. Skilled at training and mentoring team members to maximize productivity, reduce errors and increase satisfaction. Good relationship-building, communication, and planning skills. Dedicated to keeping payroll operations compliant with regulations. Proficient in processing garnishments, calculating leave and applying deductions. Excellent problem-solving, report writing and recordkeeping abilities.
Overview
9
9
years of professional experience
Work History
Payroll and HR Manager
Bob Ross Auto Group
01.2023 - Current
- Enhance employee retention by implementing effective onboarding and training programs.
- Streamline HR processes for increased efficiency with the use of HRIS systems.
- Reduce recruitment costs by establishing strong relationships with job agencies and universities.
- Improve workplace culture through the development and implementation of diversity initiatives.
- Ensure legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Manage employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Optimized benefits programs, resulting in increased employee satisfaction and reduced turnover rates.
- Oversee payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Promote a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Championed organizational health initiatives promoting overall well-being of staff members which resulted in heightened morale and productivity.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Advise decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guide leaders and employees on company policies, programs, benefits and salary administration.
- Lead decision-making and implementation of HR policies, procedures, programs and functions.
- Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Facilitate onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Oversee legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintain current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Utilize compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Payroll Manager
Tire Discounters
05.2021 - 01.2023
- Responsible for keeping abreast of federal, state, and local regulatory changes in payroll and HR, to implement accordingly, and to communicate those changes and their impact to senior management and direct reports on a timely basis
- Researches, analyzes, and resolves escalated problems or questions presented by employees or managers utilizing knowledge of accepted payroll practices, company HR policies and the HR and Payroll system functionality
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Developed comprehensive reports for management detailing payroll expenses, trends, and projections.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
Payroll Manager
Cincinnati Bell
07.2019 - 05.2021
- Maintain a payroll staff of three specialists through counseling and disciplining, appraising job results, recruiting, selecting, and training
- Developed process improvements to ensure exceptional, timely payments of employee wages and benefits with minimal errors and omissions
- Responsible for keeping abreast of federal, state, and local regulatory changes in payroll and HR, to implement accordingly, and to communicate those changes and their impact to senior management and direct reports on a timely basis
- Researched, analyzed, and resolved escalated problems or questions presented by employees or managers utilizing knowledge of accepted payroll practices, company HR policies and the HR and Payroll system functionality
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Supported financial director with special projects and additional job duties.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Reviewed time records for 3,200 employees to verify accuracy of information.
Payroll Training Lead
Staffmark-Corporate Office
03.2019 - 07.2019
- Developed process improvements to ensure exceptional, timely payments of employee wages and benefits with minimal errors and omissions
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Developed specialized curriculum for targeted skill improvement, resulting in higher productivity levels.
- Led cross-functional team training sessions to foster collaboration and improve overall efficiency.
- Evaluated training program effectiveness through regular feedback collection and assessment tools, ensuring continuous improvement.
- Collaborated with management to identify specific employee development needs and tailor training materials accordingly.
Payroll Manager
Blue Chip Pros
02.2018 - 02.2019
- Maintain a payroll staff of four specialists through counseling and disciplining, appraising job results, recruiting, selecting, and training
- Responsible for keeping abreast of federal, state, and local regulatory changes in payroll and HR, to implement accordingly, and to communicate those changes and their impact to senior management and direct reports on a timely basis
- Researches, analyzes, and resolves escalated problems or questions presented by employees or managers utilizing knowledge of accepted payroll practices, company HR policies and the HR and Payroll system functionality
- Ensured compliance with federal, state, and local tax laws by staying current on regulations and updating policies accordingly.
Senior Payroll Implementation Consultant
Paycor
10.2015 - 12.2017
- Researches, analyzes, and resolves escalated problems or questions presented by employees or managers utilizing knowledge of accepted payroll practices, company HR policies and the HR and Payroll system functionality
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
- Increased client retention with excellent communication and consistent follow-ups throughout the consultation process.
- Reduced implementation time, conducting thorough assessments and identifying potential challenges early in the process.
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
- Conducted post-implementation reviews for continuous improvement opportunities in future projects.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Managed use of various types of databases and configured, installed and upgraded new ones.
Education
Bachelor of Arts - Human Resource Management
Northern Kentucky University
Highland Heights, KY05.2025
Skills
- Payroll Auditing
- Resolving Payroll Problems
- ADP Workforce Now
- Data Review
- Tax Law Understanding
- Compliance Understanding
- Regulatory Compliance
- Payroll Processing
- Directing Teams
- Internal Controls and Reporting Systems
Timeline
Payroll and HR Manager
Bob Ross Auto Group
01.2023 - Current
Payroll Manager
Tire Discounters
05.2021 - 01.2023
Payroll Manager
Cincinnati Bell
07.2019 - 05.2021
Payroll Training Lead
Staffmark-Corporate Office
03.2019 - 07.2019
Payroll Manager
Blue Chip Pros
02.2018 - 02.2019
Senior Payroll Implementation Consultant
Paycor
10.2015 - 12.2017
Bachelor of Arts - Human Resource Management
Northern Kentucky University
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