Robert Cline
Muncie,IN
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
Work History
Sales Associate
Walmart
Muncie, IN
08.2024 - 12.2024
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed credit card transactions quickly and securely.
- Processed transactions using a point-of-sale system.
- Answered customer inquiries regarding product features, pricing, and availability.
- Received and displayed product shipments on store retail shelves upon delivery.
- Prepared merchandise for purchase or rental.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed trusting relationships with customers by making personal connections.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Provided accurate information about products, prices and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Conducted inventories on a regular basis to track stock levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Maintained up-to-date knowledge of store merchandise and policies.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered incoming telephone calls to provide store, products and services information.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collected payments and provided accurate change.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Computed purchases and received and processed cash or credit payment.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Greeted customers to determine wants or needs.
- Handled returns and exchanges according to company policies.
- Answered store and merchandise questions and led customers to wanted items.
Crew Member
McDonald’s
Muncie
05.2024 - 08.2024
- Directed patrons to restrooms and other amenities within facility.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Processed payments on cash register and counted back bills and change to patrons.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Drove team success by quickly completing assigned tasks.
- Brewed and served coffee and tea with preferred add-ins.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Upheld high standards of productivity and quality in operations.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Checked expiration dates on all products before serving them to customers.
- Assembled and served meals according to specific guest requirements.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Wiped down tables and equipment, swept and refilled stock.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized and restocked supplies to support operations and team productivity.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Assisted management team with inventory counts of food products and beverage supplies.
- Served food quickly for positive guest experiences.
- Stocked shelves and cases with new or transferred items.
- Presented orders to guests within anticipated service times.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Crew Member
Checkers Rally's
Muncie, IN
10.2023 - 08.2024
- Directed patrons to restrooms and other amenities within facility.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Processed payments on cash register and counted back bills and change to patrons.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Brewed and served coffee and tea with preferred add-ins.
- Packed fast food products in approved containers, cups, and bags.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Upheld high standards of productivity and quality in operations.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Assembled and served meals according to specific guest requirements.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized and restocked supplies to support operations and team productivity.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Crew Leader
McDonald’s
Muncie, IN
06.2019 - 10.2023
- Demonstrated best safety practices working at heights and lifting various objects.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Monitored inventory levels and ordered supplies as needed.
- Trained new hires on job duties, safety protocols, and company policies.
Crew Member
Burger King
Muncie, IN
08.2015 - 06.2019
- Directed patrons to restrooms and other amenities within facility.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Processed payments on cash register and counted back bills and change to patrons.
- Resolved customer complaints in a professional manner.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Brewed and served coffee and tea with preferred add-ins.
- Packed fast food products in approved containers, cups, and bags.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Upheld high standards of productivity and quality in operations.
- Adhered to health department regulations regarding food handling procedures.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Checked expiration dates on all products before serving them to customers.
- Assembled and served meals according to specific guest requirements.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
High School Diploma -
Central HS
Muncie, IN06-2019
Skills
- Retail loss prevention
- Cash handling accuracy
- Problem-solving
- Shipment processing
Timeline
Sales Associate
Walmart
08.2024 - 12.2024
Crew Member
McDonald’s
05.2024 - 08.2024
Crew Member
Checkers Rally's
10.2023 - 08.2024
Crew Leader
McDonald’s
06.2019 - 10.2023
Crew Member
Burger King
08.2015 - 06.2019
High School Diploma -
Central HS