ROBERT DAUGHERTY
Springfield
Summary
Professional retail specialist with strong focus on customer satisfaction and sales optimization. Regularly exceeding my monthly goals at a flagship AT&T location and consistently finishing number 1 in my district. Im am becoming very sharp and proficient in sales here at AT&T and loving every minute of it! Growing everyday and am ready to take the next step at taking my skillset to the next level! Adept at engaging with customers, understanding their needs, and providing tailored solutions to enhance their shopping experience. Known for strong team collaboration, adaptability, and achieving sales goals while maintaining high standards. Skilled in inventory management, product knowledge, and effective communication.
Overview
17
17
years of professional experience
Work History
Retail Sales Consultant
AT&T
Springfield, IL
03.2025 - Current
- Delivered exceptional customer service, enhancing overall store experience and fostering customer loyalty.
- Provided expert product knowledge, guiding customers in selecting appropriate devices and plans.
- Collaborated with team members to achieve sales targets, driving revenue growth through strategic promotions.
- Trained new staff on operational procedures, ensuring adherence to company policies and best practices.
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Participated in promotional events to engage potential customers and showcase store offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Developed strong rapport with customers and created positive impression of business.
- Exceeded sales goals utilizing exemplary customer service skills.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Personal Shopper / Curbside Delivery
Sam's Club
Springfield, Illinois
02.2024 - Current
- Selected, bagged, and staged grocery orders for guests.
- Accomplished multiple tasks in a fast-paced environment.
- Facilitated seamless returns and exchanges, ensuring client satisfaction with purchases.
- Delivered superior customer service, answered questions, and resolved customer complaints.
- Collaborated with team to complete daily tasks and enhance service delivery.
- Assisted with collection, loading, and acceptance of payment for customer pick-up and delivery orders.
- Swept, cleaned, and straightened store when business was light.
Auto Detailer
Daugherty's Undercoating Shop
Springfield, Illinois, United States
01.2009 - 09.2023
- Detailed inside of vehicles with small tools and careful attention to crevices.
- Organized work areas frequently, including restocking supplies and removing debris.
- Polished windows to flawless shine with foaming agents and smooth cloths.
- Maintained customer loyalty and delivered exceptional service.
- Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance.
- Buffed and waxed vehicles after washing.
- Fixed minor chips and scratches with touch-up vehicle paint.
- Removed plastic coverings and transit coating from new vehicles.
- Transported vehicles between workstations.
- Operated steamers, vacuums and other equipment to meet service expectations.
- Cleared out dirt, rubbish and debris from vehicle interiors.
- Assisted in management of inventory and reordering of supplies.
- Supported team members by keeping work areas clean, organized and stocked.
- Cleaned center console, instrument cluster and trunk area.
Janitor
Barnes & Noble
Springfield, Illinois, United States
05.2018 - 03.2019
- Minimized spread of infectious diseases using strict sanitation protocols.
- Assisted building staff, tenants and guests with emergency cleaning needs.
- Maintained sparkling building entryways with in-depth cleaning of windows and glass doors.
- Cleaned flooring by dusting and sweeping, mopping and routinely deep cleaning and polishing surfaces.
- Protected building users and staff, consistently following safety protocols.
- Completed routine preventive upkeep on interior spaces.
- Maintained overall facility cleanliness through scheduled cleaning, polishing, maintenance and area repair.
- Managed cleaning products, supply inventory and equipment to meet use demands.
- Picked up and removed trash and recycling from trash rooms and offices.
- Maintained cleanliness and appearance of floors by sweeping, mopping and vacuuming.
- Avoided cleaning delays by keeping supplies organized and equipment well-maintained.
- Monitored areas for needed custodial and maintenance work.
Auto Detailer
Isringhausen Imports
Springfield, Illinois, United States
06.2010 - 09.2012
- Detailed inside of vehicles with small tools and careful attention to crevices.
- Organized work areas frequently, including restocking supplies and removing debris.
- Polished windows to flawless shine with foaming agents and smooth cloths.
- Improved results of exterior cleaning with pre-wash applications.
- Supported team members by keeping work areas clean, organized and stocked.
- Maintained customer loyalty and delivered exceptional service.
- Cleaned center console, instrument cluster and trunk area.
- Used cleaning, protective and restorative agents to maintain and enhance vehicle appearance.
- Followed company standardized processes in adherence with vehicle reconditioning standards.
- Operated steamers, vacuums and other equipment to meet service expectations.
- Conditioned vinyl and leather and shampooed and dried carpets.
- Inspected each vehicle to verify quality of service and adherence to cosmetic standards.
- Fixed minor chips and scratches with touch-up vehicle paint.
- Verified stickers were reattached to vehicle after service.
- Eliminated grease from engine and other parts of vehicles hood.
- Transported vehicles between workstations.
- Removed plastic coverings and transit coating from new vehicles.
- Reviewed work orders and followed instructions to prioritize tasks and keep workflows moving smoothly.
- Buffed and waxed vehicles after washing.
- Cleared out dirt, rubbish and debris from vehicle interiors.
Education
GED - General
Springfield High School
Springfield, Illinois06-2011
Skills
- Verbal communication
- Customer satisfaction
- Technical skills
- Sales development
- Trend awareness
- Upselling strategies
- Handling customer complaints
- Teamwork and collaboration
- Building rapport
- Product demonstrations
- Buffing and Polishing Car Paint Work
- Upholstery Maintenance
- Power Equipment Operation
- Sales Techniques
- Telephone Etiquette
- Attention to Detail
- Delivery procedures
- Problem-solving
- Engine Cleaning
- Safe Chemical Usage
- Chemical Handling
- Vehicle Transport
- Cleaning and Sanitizing
- Responsible and Dependable
- Adaptability and flexibility
- Showroom Maintenance
- Customer Service
- Carpet Shampooing
- Vehicle Inspection
- Floor Polishing
- Team collaboration
- Product knowledge
Accomplishments
Number 1 RSC in the Market , March 2026 AT&T
Number 2 RSC in the Market , April 2026 AT&T
Number 1 RSC in the District 8+ times , Lost Count AT&T
LANGUAGE
English
Native
Timeline
Retail Sales Consultant
AT&T
03.2025 - Current
Personal Shopper / Curbside Delivery
Sam's Club
02.2024 - Current
Janitor
Barnes & Noble
05.2018 - 03.2019
Auto Detailer
Isringhausen Imports
06.2010 - 09.2012
Auto Detailer
Daugherty's Undercoating Shop
01.2009 - 09.2023
GED - General
Springfield High School