ROBERT GIBSON
Hudson,WI
Overview
2027
2027
years of professional experience
Summary
Retired banker and finance manager pursuing part time career in Peer Counseling and / or /Client Support Specialist role utilizing and emphasizing more recent skills in Addiction Recovery facilitation, Peer Counseling skills, Client Relations and Customer Service.
Work History
Co-Owner
A & B BEAUTIFICATION
Hudson, WI
06.2025 - 06.2026
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw inventory management, ensuring adequate supplies for ongoing projects and services.
- Completed beautification projects within a clinical environment required by clinic owner/physician.
- Projects were designed to ensure a peaceful and inviting environment for patients and practitioners.
- Developed procedures to maintain a safe and sanitary facility for physician, clinic practitioners and patients.
Group Leader/Program Facilitator
Church Of Jesus Christ Of Latter Day Saints
Hudson, WI / North St. Paul, MN
03.2016 - 12.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Resolved conflict quickly in support group to limit disruption and maintain a positive and safe environment for group members.
- Facilitated communication between church leadership and congregation members to align goals and expectations of program.
- Mentored team members to enhance their skillsets, resulting in higher quality work.
- Led by example. demonstrating commitment to the company's mission and consistently delivering high quality work.
Part Time Retail Customer Service Representative
Dick's Grocery
River Falls, WI
10.2022 - 10.2023
- Assisted in inventory management, restocking shelves to maintain product availability.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with management to develop promotional displays for seasonal products.
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
Short Sales Specialist
Bremer Bank
Lake Elmo, MN
2009 - 2016
- Facilitated communication between clients and lenders to streamline short sale processes.
- Analyzed property values and market trends to provide informed recommendations to clients.
- Coordinated documentation required for short sale approvals, ensuring timely submissions.
- Led initiatives to improve workflow efficiency, reducing processing time for short sales.
- Established relationships with real estate agents to enhance collaboration during transactions.
- Managed mortgage loan short sales and loan workout agreements.
Assistant Vice President of Operations
U.S. Bank
Minneapolis, MN
1966 - 2006
- Streamlined operations by implementing process improvements across multiple departments.
- Managed budget of ten million dollar plus producing efficient and cost effective assets and sales results.
- Oversaw junior managers and call center team; litigation; billing and asset sales teams.
- Conducted data analysis to identify trends, driving informed decision-making for resource allocation.
- Collaborated with senior management to formulate strategies that enhanced customer satisfaction levels.
Education
No Degree - Economics And History
University of Minnesota
Minneapolis, MNSkills
- Customer service
- Customer relations
- Decision-making
- Operations management
- Business growth
- Clear communication
- Conflict resolution
- Employee management
- Support Group Facilitation
Accomplishments
- Awarded Manager of the Year with U.S. Bank.
Timeline
Co-Owner
A & B BEAUTIFICATION
06.2025 - 06.2026
Part Time Retail Customer Service Representative
Dick's Grocery
10.2022 - 10.2023
Group Leader/Program Facilitator
Church Of Jesus Christ Of Latter Day Saints
03.2016 - 12.2024
Short Sales Specialist
Bremer Bank
2009 - 2016
Assistant Vice President of Operations
U.S. Bank
1966 - 2006
No Degree - Economics And History
University of Minnesota
Manager of the Year
- Manager of the Year was awarded for exceeding all departmental goals and assisting and developing Management Training Program.