Robert Horgan

• Customer care always a priority.
• Operated business profitably.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Organized and detail-oriented with a strong work ethic.

Maintain company's Hawker 700A aircraft and Citation III

• Increased team morale through effective communication, recognition of achievements, and fostering professional growth opportunities for staff members.
• Managed inventory levels of spare parts and supplies, optimizing procurement processes to minimize costs without compromising operations.
• Developed budgets for maintenance projects, resulting in cost savings and improved resource allocation.

Managed all Aircraft operations, employees, customers. All aspects of the maintenance operation.

• Performed routine and scheduled maintenance services.
• Coordinated with parts department to determine availability of necessary components.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Conducted ongoing reviews of program financial systems to assess cost control measures.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer complaints and inquiries.

• Performed final assembly work on C-130, C-5, C-141
• Performed many sheet metal jobs
• Painted exteriors and install interiors C5A aircraft