Robert Kalafat
Paducah
Summary
Highly organized store Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance.
Overview
13
13
years of professional experience
Work History
Store Manager
Plaza Tire Service
02.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Monitored sales performance to identify potential areas for improvement.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
Shop Foreman
Midstates glass co
07.2017 - 01.2024
- Trained shop personnel on proper use of tools, machinery, and safety protocols.
- Authorized and arranged purchase of supplies, tools and machinery to facilitate repair services.
- Organized and managed shop personnel to ensure efficient workflow.
- Inspected completed jobs for accuracy before releasing products or services to customers.
- Assigned tasks to staff according to their skill sets and abilities.
- Created, collaborated and implemented safety training and programs to reduce injuries.
Volunteer
Kiwanis club
08.2012 - 05.2016
Education
High School Diploma -
Graves county high school
Mayfield, Ky05.2014
Skills
- Team Development
- Adaptability
- Cost Control
- Staff Training
- Managing Operations and Efficiency
- Team Leadership
Timeline
Store Manager
Plaza Tire Service
02.2024 - Current
Shop Foreman
Midstates glass co
07.2017 - 01.2024
Volunteer
Kiwanis club
08.2012 - 05.2016
High School Diploma -
Graves county high school
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