Robert Lamar
Jacksonville ,Florida
Overview
12
12
years of professional experience
Work History
Patient Care Advocate
Cigna
10.2024 - Current
- Coordinate prescription scheduling and medication fulfillment for specialty pharmacy patients.
- Collaborate with pharmacists to address drug interactions and ensure safe medication use.
- Process insurance coverage issues, including refill-too-soon orders, C30 edits, and quality review requests.
- Document patient interactions, medication concerns, and resolutions in internal systems.
Customer Service Representative
Disabled Veterans Solutions
Erie, PA
01.2024 - 05.2024
- Provided personalized customer across multiple states, assisting with inquiries, troubleshooting technical issues, and resolving complaints efficiently and courteously
- Utilized CRM software to manage customer interactions, maintain detailed records, schedule and manage FBI fingerprinting services, and follow up on service requests promptly
- Participated in ongoing training sessions to stay updated on product knowledge, customer service best practices, and accessibility guidelines for assisting customers
- Supervisor: Danielle Campbell (814-460-2286)
- Okay to contact this Supervisor: Yes
Machinist Mate Engineer
United States Navy
Mayport, FL
07.2013 - 06.2023
- Supervised the collection, liquefaction, transfer, storage, and dispensing of cryogenic fluids (liquid oxygen and nitrogen), ensuring adherence to stringent safety and quality protocols
- Operated and maintained complex hydraulic, auxiliary, air conditioning, and refrigeration systems, utilizing adept troubleshooting skills to diagnose and resolve system malfunctions, and implementing proactive maintenance strategies to minimize equipment downtime and maximize lifespan
- Led and mentored a team of over40 technicians in corrective and preventative maintenance procedures for auxiliary and hydraulic systems, fostering a culture of continuous improvement, team proficiency, and optimal equipment performance
- Supervisor: Tommy Neeley (904-728-5345)
- Okay to contact this Supervisor: Yes
Command Financial Specialist
United States Navy
Saint Marys, GA
06.2019 - 07.2022
- Delivered comprehensive financial training during command indoctrination, educating all incoming sailors on essential money management principles at the Trident Refit Facility
- Held one-on-one sessions with sailors to create detailed budgets, tailored to their specific needs and financial goals, ensuring they had a solid financial foundation
- Shared expert insights into various investment strategies, helping sailors make informed decisions about their financial future
- Evaluated and signed off on all sailors' financial well-being before checking out of the command, ensuring they were financially prepared for their next assignment or civilian life
- Supervisor: Kaitlyn Bauman (321-609-0677)
- Okay to contact this Supervisor: Yes
Divisional Training Officer
United States Navy
Mayport, FL
05.2015 - 08.2018
- Responsible for the oversight of over100 training sessions resulting in a fully trained division
- Provided training to various divisions qualifying in multiple watchstations and warfare pins
- Supervisor: Tommy Neeley (904-728-5345)
- Okay to contact this Supervisor: Yes
Education
MBA - Business Administration
Southern New Hampshire University
Hooksett, NHBachelor's degree - Psychology
Southern New Hampshire University
Hooksett, NH11.2024
Technical or occupational certificate - Information Technology
Star V Learning Center IT school
Jacksonville, FL07.2024
Technical or occupational certificate - undefined
Command Financial Specialist Training School
Saint Marys, GA07.2019
Skills
- Multitasking
- Patient care
- Organizational skills
- Verbal and written communication
- Project management
Timeline
Patient Care Advocate
Cigna
10.2024 - Current
Customer Service Representative
Disabled Veterans Solutions
01.2024 - 05.2024
Command Financial Specialist
United States Navy
06.2019 - 07.2022
Divisional Training Officer
United States Navy
05.2015 - 08.2018
Machinist Mate Engineer
United States Navy
07.2013 - 06.2023
Technical or occupational certificate - Information Technology
Star V Learning Center IT school
Technical or occupational certificate - undefined
Command Financial Specialist Training School
MBA - Business Administration
Southern New Hampshire University
Bachelor's degree - Psychology
Southern New Hampshire University