Robert Martinez
Chicago,IL
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Barista
Starbucks
10.2018 - 05.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
Shift Supervisor
Potbelly
10.2017 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Conducted routine inspections to check quality and compliance with established specifications.
- Applied security, safety and loss prevention strategies during shifts.
- Documented daily production and materials usage in Excell to track data.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Associate of Arts - Political Science
Harold Washington
Chicago, IL06.2018
High School Diploma -
Thomas Kelly High School
Chicago, IL06.2017
Skills
- Administrative Duties
- Deductive Reasoning
- Inventory Management
- Strategic Planning
- Document Management
- Daily Cash Management
Timeline
Shift Supervisor
Starbucks
05.2019 - Current
Barista
Starbucks
10.2018 - 05.2019
Shift Supervisor
Potbelly
10.2017 - 10.2018
Associate of Arts - Political Science
Harold Washington
High School Diploma -
Thomas Kelly High School