Robert Minor
Dallas,TX
Summary
Award-winning hospitality executive with over 20 years of leadership in both limited and full-service hotel operations. Demonstrated success in hotel openings, revenue growth, and enhancing guest satisfaction. Recognized as a three-time IHG Torchbearer award recipient. Expertise includes multi-property operations, P&L management, revenue management, and team development.
Overview
1
1
Certification
Work History
General Manager
Holiday Inn
Richardson, Texas
2020 - 2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and controlled budget expenditures effectively.
- Oversaw daily hotel operations, ensuring exceptional guest experiences.
- Managed staff scheduling, training, and performance evaluations to improve team alignment and service quality.
- Developed and implemented standard operating procedures across all departments for consistency.
- Coordinated with vendors to secure supplies and services, maintaining high quality standards.
- Led marketing initiatives to increase brand visibility and drive guest engagement.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with health and safety regulations throughout the property.
General Manager
Staybridge Suites and Candlewood Suites
Dallas, Texas
2010 - 2020
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented standard operating procedures for all departments.
- Developed service and sales strategies to improve retention and revenue.
- Oversaw daily hotel operations and ensured excellent guest experiences.
- Managed staff scheduling, training, and performance evaluations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Task Force General Manager
IHG, Hilton, Marriott, and Choice Hotels
Dallas, Texas
2004 - 2010
- Managed daily operations across multiple hotel brands to ensure service excellence.
- Coordinated cross-departmental teams to streamline processes and enhance guest experiences.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Communicated regularly with senior management regarding progress on tasks assigned by the Task Force General Manager.
- Developed reports summarizing accomplishments achieved by the Task Force over time.
- Ensured compliance with all applicable regulations and laws governing task force activities.
- Facilitated communication between different teams working on individual tasks within a given project.
General Manager
Holiday Inn Express Hotel Suites
Dallas, Texas
2001 - 2004
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Night Auditor
Holiday Inn Express Hotel
Dallas, Texas
2000 - 2001
- Completed night audit paperwork accurately, verifying daily room occupancy and reviewing hotel revenue.
- Audited and balanced daily cash and credit transactions, resetting register for next day's operations.
- Resolved auditing discrepancies by reconciling cash drops with credit card transactions.
- Verified guest accounts and processed nightly financial reports.
- Managed billing processes and ensured accurate payment collection.
- Handled check-ins and check-outs for hotel guests efficiently.
- Resolved guest inquiries and complaints with professionalism.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Conducted security checks to maintain a safe environment for guests.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Education
Bachelor of Science -
University of Louisiana At Monroe
Monroe, LAMBA -
University of Louisiana At Monroe
Monroe, LASkills
- Budget management
- Revenue forecasting
- Staff training
- Vendor coordination
- Quality assurance
- Customer service
- Market growth
- Employee performance coaching
- Market expansion
- P&L accountability
- Property operations
- Sales team development
- Team collaboration
- Process improvement
- Conflict resolution
- Team leadership
- Risk management
Certification
- IHG General Manager Training, IHG Sales Leadership Certification, Hilton Sales Leadership Certification, Hilton Commercial Leadership Certificate, ServSafe Food Handler Certification, TABC Certification, Pool Operator Certification. Awards, three-time IHG Torchbearer Award recipient.
Accomplishments
- Three-time IHG Torchbearer Award recipient.
Timeline
General Manager
Holiday Inn
2020 - 2026
General Manager
Staybridge Suites and Candlewood Suites
2010 - 2020
Task Force General Manager
IHG, Hilton, Marriott, and Choice Hotels
2004 - 2010
General Manager
Holiday Inn Express Hotel Suites
2001 - 2004
Night Auditor
Holiday Inn Express Hotel
2000 - 2001
Bachelor of Science -
University of Louisiana At Monroe
MBA -
University of Louisiana At Monroe