Robert Moore
Mooresville,NC
Summary
Sales professional prepared to leverage extensive experience in account management and inside sales to contribute to organizational success. Proven track record of building and nurturing client relationships to drive revenue growth. Possesses collaborative mindset, adaptable to changing needs, with focus on achieving results through strategic planning and execution.
Overview
4
4
years of professional experience
Work History
Account Manager, Inside Sales
3Form Glass
05.2022 - Current
- Delivered outstanding customer service and assistance through phone calls, emails, and chat platforms
- Collaborated with cross-functional teams to escalate and resolve more complex customer issues
- Managed the processing of incoming purchase orders, involving the meticulous review of customer drawings for aluminum and glass products, cross-referencing against existing parts, and generating orders within our ERP system
- Conducted thorough reviews and rectified faulty products to uphold customer satisfaction and ensure adherence to quality standards
- Suggested and oversaw process enhancements to optimize efficiency and precision within production operations
- Build and maintain strong, long-term relationships with clients to foster loyalty and trust
- Address and resolve client issues or complaints promptly, ensuring high levels of customer satisfaction
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Enhanced team productivity by streamlining internal processes and implementing efficient sales strategies.
Marketing Intern
BatteryXChange
06.2021 - 04.2022
- Assisted team with various marketing projects that would engage new leads and potential customers
- Accurately maintained records of interactions between different businesses and current state of sales interactions
- Created and documented sales pipeline of over +500 companies across the East Coast
- Responded to comments, posts, and questions from various channels
- Created engaging content to catch the attention of potential customers
- Tracked social media engagement to identify high-performing ideas for campaigns
- Performed outbound cold calling campaigns and email campaigns to Business Owners and Venue Managers
- Researched and identified growing companies that fit BatteryXChange using apps like HubSpot
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Compiled and presented reports on campaign performance, offering recommendations for future initiatives.
Education
Bachelor of Arts - Business Administration
Winston Salem State University
Winston-Salem, NC05-2021
Skills
- Client acquisition
- Account planning
- Customer relationship building
- Client support
- Customer service management
- Account management
- Market Knowledge
- Marketing
- Teamwork and collaboration
- Problem-solving
- Customer service
- Excellent communication
Timeline
Account Manager, Inside Sales
3Form Glass
05.2022 - Current
Marketing Intern
BatteryXChange
06.2021 - 04.2022
Bachelor of Arts - Business Administration
Winston Salem State University
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