Robert Morales
Riverview,FL
Summary
Proven leader in retail operations, adept at stock rotation and task delegation, significantly enhanced customer satisfaction and efficiency at Publix. Skilled in merchandising strategies and retail store operations, demonstrated through successful management of inventory and team performance. Achieved notable improvements in supply chain efficiency and customer loyalty by applying effective scheduling coordination and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Grocery Team Leader
Publix
06.2023 - Current
- Coordinated with suppliers effectively, ensuring timely deliveries of products in optimal condition.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
Grocery Replenishment Specialist
Publix
09.2022 - 06.2023
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
Account Sales Manager
Red Bull Distribution Center
04.2022 - 08.2022
- Managed a diverse portfolio of accounts across various industries, demonstrating adaptability and versatility in sales approach.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Grocery Replenishment Specialist
Publix
01.2022 - 04.2022
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
Grocery Team Leader
Publix
02.2021 - 01.2022
- Coordinated with suppliers effectively, ensuring timely deliveries of products in optimal condition.
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Streamlined ordering processes to minimize out-of-stock situations and reduce waste.
- Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
Grocery Replenishment Specialist
Publix
09.2018 - 02.2021
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Enhanced customer satisfaction by assisting with product location inquiries and providing friendly service.
- Maintained a clean, well-stocked, and organized grocery environment through consistent adherence to store policies and procedures.
- Improved store efficiency by maintaining accurate inventory records and promptly restocking shelves.
Education
Bachelor of Science - Cyber Security
Saint Leo University
Saint Leo, FL10.2024
High School Diploma -
Rolesville High School
Rolesville, NC06.2018
Skills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Scheduling Coordination
- Retail Store Operations
Certification
- CPR Training - 2023
- Microsoft Office Specialist- 2017
Timeline
Grocery Team Leader
Publix
06.2023 - Current
Grocery Replenishment Specialist
Publix
09.2022 - 06.2023
Account Sales Manager
Red Bull Distribution Center
04.2022 - 08.2022
Grocery Replenishment Specialist
Publix
01.2022 - 04.2022
Grocery Team Leader
Publix
02.2021 - 01.2022
Grocery Replenishment Specialist
Publix
09.2018 - 02.2021
Bachelor of Science - Cyber Security
Saint Leo University
High School Diploma -
Rolesville High School
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