Robert Pavlakos
Berlin
Summary
Dedicated professional with experience in food service and retail. Known for attention to detail and adherence to safety protocols, contributing to a clean and efficient work environment. Ready to support operations and enhance customer experiences.
Overview
7
7
years of professional experience
Work History
Crew Member
Woloak Group Dunkin Donuts
Berlin, NH
02.2026 - Current
- Prepared and served beverages in compliance with quality standards.
- Maintained cleanliness of workstations and dining areas to ensure customer satisfaction.
- Assisted customers with menu selections and processed transactions efficiently.
- Collaborated with team members to meet peak service demands during busy hours.
- Followed safety protocols for food handling and equipment usage consistently.
- Adapted quickly to new processes and training requirements in fast-paced environment.
- Supported inventory management by restocking supplies as needed throughout shifts.
- Engaged with customers to enhance their experience and encourage repeat visits.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Fostered positive team environment by assisting coworkers during rush periods.
Meat Department Associate
Market Basket
North Conway, NH
08.2024 - 01.2026
- Assisted in meat preparation, ensuring compliance with health and safety regulations.
- Operated slicing and packaging equipment to maintain quality standards.
- Maintained cleanliness of workstations to promote a safe environment.
- Collaborated with team members to optimize product display and inventory management.
- Monitored stock levels, assisting with timely replenishment of products.
- Provided excellent customer service by answering inquiries about meat products and preparation methods.
- Trained new associates on proper handling techniques and departmental procedures.
- Assisted customers with special requests, such as custom cuts or specific preparation instructions, enhancing their shopping experience.
- Upheld a high level of professionalism by remaining calm under pressure, effectively managing competing priorities and addressing customer concerns with empathy and understanding.
- Enhanced workplace safety with strict adherence to sanitation and hygiene guidelines when handling raw products.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
Assistant Store Manager
Wendy's
Chesapeake, VA
08.2022 - 03.2024
- Assisted in managing daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored sales performance, identifying trends to inform strategic merchandising decisions.
- Supported the execution of promotional campaigns, driving customer engagement and sales growth.
- Conducted regular audits of food safety practices, maintaining compliance with health regulations.
- Fostered a positive work environment, promoting teamwork and employee morale among staff members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Online Grocery Associate
Walmart
North Conway, NH
10.2019 - 01.2022
- Streamlined online order fulfillment processes to enhance efficiency and customer satisfaction.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
Education
No Degree - Culanary Arts
White Mountains Community College
Berlin, NHSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Interactive communication skills
- Flexible schedule
- Safe food handling
Timeline
Crew Member
Woloak Group Dunkin Donuts
02.2026 - Current
Meat Department Associate
Market Basket
08.2024 - 01.2026
Assistant Store Manager
Wendy's
08.2022 - 03.2024
Online Grocery Associate
Walmart
10.2019 - 01.2022
No Degree - Culanary Arts
White Mountains Community College