Robert Roxy
Macomb,United States
Summary
Entrepreneur and accomplished store manager with a demonstrated history of developing and managing successful businesses. As an entrepreneur, I've conceived, launched, and started my own custom embroidery venture from the ground up, showcasing my visionary leadership, strategic planning, and adaptability in dynamic markets even through the pandemic. My hands-on experience as a store manager has honed my skills in team leadership, operations management, and customer relationship development. Balancing entrepreneurial spirit with a keen understanding of the intricacies of day-to-day retail operations, I am adept at driving sales, optimizing processes, and fostering exceptional customer experiences. I thrive in fast-paced environments and leverage my entrepreneurial mindset to continuously innovate and elevate business performance. Seeking to leverage my combined expertise in entrepreneurship and store management to drive growth and success for a forward-looking organization. Recently moved to Michigan.
Overview
8
8
years of professional experience
Work History
District Manager
Spirit of Halloween
05.2023 - 10.2023
- Manage operations for 5+ store locations for a leading Halloween retail chain, lead a team of 5 store managers, oversee P&L valued at $3M, and achieve customer satisfaction scores of 91%-94% across the district
- Build, manage, and develop store operations teams, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Hire and onboard store teams and coordinate store builds at all 5 locations to successfully build, open, and operate within a 2 week deadline
- Managing district budgets, analyzing financial reports, and making data-driven decisions
- Monitoring and optimizing inventory levels, ensuring accurate stock levels, and minimizing shrinkage.
Store Manager
Party City
01.2022 - 05.2023
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Lead a team of 20 associates, managers, and leads each shift, define workflows, evaluate performance, and provide mentorship to facilitate professional growth.
Executive Team Leader
Target
09.2020 - 01.2022
- Built relationships with team members to encourage willingness to address concerns and issues
- Recruited and hired talented individuals bringing depth and experience to organization
- Established and implemented departmental policies, goals and objectives
- Introduced new methods, practices and systems to reduce wasted payroll
- Identified trends and assessed opportunities to improve processes and execution.
General Manager
Dairy Queen
05.2015 - 09.2020
- Completed point of sale opening and closing procedures
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
MBA in Business Administration -
University of Minnesota
Minneapolis, MN03.2024
Bachelor's in Business Administration -
Arizona State University
Tempe, AZ05.2021
High School Diploma -
Higley High School
Gilbert, AZ05.2017
Skills
- Budget Management
- Operations Oversight
- Staff Recruiting
- Sales Forecasts
- Leadership Development
- Workforce Development
- Multi-unit management
Timeline
District Manager
Spirit of Halloween
05.2023 - 10.2023
Store Manager
Party City
01.2022 - 05.2023
Executive Team Leader
Target
09.2020 - 01.2022
General Manager
Dairy Queen
05.2015 - 09.2020
MBA in Business Administration -
University of Minnesota
Bachelor's in Business Administration -
Arizona State University
High School Diploma -
Higley High School
Similar Profiles
Cynthia OrtegaCynthia Ortega
Manager at Spirit of HalloweenManager at Spirit of Halloween
Andrew HollinsAndrew Hollins
Sales Associate at Spirit Of HalloweenSales Associate at Spirit Of Halloween
Syriana ParkerSyriana Parker
Customer Service Cashier at Spirit of HalloweenCustomer Service Cashier at Spirit of Halloween