Robert Shea
Sportsman's Warehouse
DesMoines,IA
22
years of professional experience
Innovative technology professional with several years of diverse experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Transportation Security Officer
3 Years 4 Months- Screening of passengers and baggage using various technologies and equipment.
- Facilitated communication with travelers to enhance their airport experience.
- Following the SOP (Standard Operating Procedures)
- Adapted to new changes in SOP to maintain security standards.
- Conducting pat downs and property searches.
- Provided clear instructions to passengers for efficient movement through security..
- Helped with various responsibilities, such as handling hazardous materials, when needed..
- Supported the training of new officers and provided guidance.
- International Airport | Des Moines, IA
- Series: 1802 - Grade: F 02
- Hours per week: 40
Retail Associate
22 Years 5 Months- Led clothing and footwear departments at Sportsman's Warehouse for four years, focusing on customer satisfaction and product knowledge.
- Hours per week: 5
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized merchandise displays to optimize customer engagement and sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout processes.
Insurance Service Analyst
14 Years 2 Months- Assisted Agents and members with policy changes and information about personnel lines home and auto insurance.
- Assisted the claims department during catastrophic events by helping members file their new losses. Worked with claims adjusters to assist them with policy details needed for a claim file.
- Supported team during open enrollment by attending update meetings and providing comprehensive notes to address teammates' questions.
- Collaborated with team on LEAN processes to enhance job efficiency and member experience while contributing to cost savings.
- Worked as part of a team doing LEAN processes to help improve our job and members experience while saving the company money by helping to improve the process.
- Supported claims department during catastrophic events by helping members file losses.
- Assisted my team over the years with open enrollment by attending the update meetings each year, taking notes to pass along to my teammates assisting any questions.
- Customer service was a big part of the job. It was very fulfilling being there for members during their times of need.
- Hours per week: 40
Education
Bachelor's degree - Fine Arts
Completion date: 05/2003
Skills
Security equipment operation
Customer service
De-escalation techniques
Customer assistance
Passenger relations
Screening technology use
Problem-solving abilities
Team development
Problem-solving
Effective communication
Active listening
Integrity and honesty
Additional information
Transportation Security Officer for Transportation Security Administration within the Department of Homeland Security
Timeline
Transportation Security Officer
Transportation Security Administration
06.2023 - CurrentRead More
Insurance Service Analyst
Nationwide Insurance
05.2008 - 07.2022Read More
Retail Associate
Sportsman's Warehouse
05.2004 - CurrentRead More
Iowa State University
Bachelor's degree from Fine Arts
Read More