Robert Silva
Rio Rancho,NM
Summary
Dynamic and results-driven professional with extensive experience at Home Depot, excelling in customer service and inventory management. Proven track record in training teams, enhancing workplace safety, and fostering strong customer relationships. Adept at problem resolution, consistently delivering exceptional service and driving team performance to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Home Depot
03.2015 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 15 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Sales Specialists
Home Depot
04.2013 - 03.2015
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Freight Team Associate
Home Depot
05.2012 - 04.2013
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Loaded and unloaded trucks.
- Scanned items on arrival and departure to create accurate tracking records.
Education
General Studies
Goddard High School
Roswell, NM05-2003
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Inventory management
Timeline
Department Supervisor
Home Depot
03.2015 - Current
Sales Specialists
Home Depot
04.2013 - 03.2015
Freight Team Associate
Home Depot
05.2012 - 04.2013
General Studies
Goddard High School
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