Robert Stump
Bay City,MI
Summary
Detail-oriented Body Shop Estimator with expertise in collision repair and estimating techniques. Proven ability to streamline workflows, enhance customer satisfaction, and maintain high ethical standards in vehicle assessments.
Overview
14
14
years of professional experience
Work History
Body Shop Estimator
Waller County Paint and Body
Hempstead, TX
04.2012 - 01.2026
- Evaluated vehicle damage and prepared detailed estimates for repair costs and timelines.
- Communicated with customers to explain repair processes and provide updates on vehicle status.
- Collaborated with technicians to ensure accurate assessment of repair needs and parts requirements.
- Utilized estimating software to generate precise repair estimates and track project progress.
- Reviewed insurance claims and coordinated with adjusters for smooth approval processes.
- Led training sessions for new estimators, enhancing team efficiency in estimating protocols.
- Implemented process improvements that reduced turnaround time for estimates by streamlining workflows.
- Conducted quality control checks on completed repairs to ensure adherence to safety standards and client satisfaction.
- Contributed to a safer work environment by enforcing strict adherence to safety protocols during repair procedures.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
- Upheld high ethical standards when appraising vehicles for damage, ensuring honest assessments that built customer trust.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
- Reduced average turnaround times for repairs, effectively managing scheduling and prioritizing urgent jobs.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
- Inspected vehicles to identify and document repair needs.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
Education
High School Diploma -
Alief Hastings High School
Alief Texas05-1975
Skills
- Estimating techniques
- Detail-oriented
- Parts ordering
- Collision repair
- Deadline oriented
- Collision estimates
- Excellent work ethic
- Attention to detail
Timeline
Body Shop Estimator
Waller County Paint and Body
04.2012 - 01.2026
High School Diploma -
Alief Hastings High School