Robert Woodworth
Montgomery,AL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Advance Auto Parts
11.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Service Advisor
Hyundai Of Auburn
11.2017 - 11.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Assistant Store Manager
Advance Auto Parts
08.2011 - 11.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Arts - History
Auburn University-Montgomery
Montgomery, AL12.2016
Skills
- Staff Management
- Verbal and Written Communication
- Supervision and Training
- Client Relations
- Problem Resolution
- Time Management
- Outsourcing
- Customer Experience
- Leadership
- Profit and Loss Accountability
Timeline
General Manager
Advance Auto Parts
11.2022 - Current
Service Advisor
Hyundai Of Auburn
11.2017 - 11.2022
Assistant Store Manager
Advance Auto Parts
08.2011 - 11.2017
Bachelor of Arts - History
Auburn University-Montgomery