Roberta Grose
Faribault,MN
Summary
Diligent Restaurant General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
Work History
General Manager
Stewart Restaurant Group, LLC
Mankato, MN
04.2022 - Current
- Managed the day to day business
- Did truck orders, night inventory and weekly inventory
- Monitored food and paper and labor
- Hired and trained new employees
- Maintained a clean restaurant
- Helped customers and served them
Shift Manager
Kfc
Faribault, MN
07.2015 - Current
- I am a shift manager
- I became a manager after working there 6 months
- I run shifts
- Make sure employees are doing their job
- Help customers
- Made sure customers were happy and satisfied
- Open and close the store
- Prepared store for business that day or the next day
- Did prep food for buffet
- Cleaned the store
- I take nightly inventory and weekly inventory
- I do bank deposits and change runs as needed
- I hire new employees and help them watch their videos
- I trained new employees
- I did ordering
- I have fixed pos computers when they have gone down
Restaurant General Manager
Stewart Restaurant Group, LLC
Faribault, MN
10.2019 - 04.2022
- Managed the day to day business
- Did truck orders, night inventory and weekly inventory
- Monitored food and paper and labor
- Hired and trained new employees
- Maintained a clean restaurant
- Helped customers and served them
Assistant Manager
Stewart Restaurant Group/KFC
Owatonna, MN
09.2018 - 10.2019
- I run shifts
- Make sure employees are doing their job
- Help customers
- Made sure customers were happy and satisfied
- Open and close the store
- Prepared store for business that day or the next day
- Did prep food for buffet
- Cleaned the store
- I take nightly inventory and weekly inventory
- I do bank deposits and change runs as needed
- I hire new employees and help them watch their videos
- I trained new employees
- I did ordering
Education
Bachelors of Science - Information Technology
Minnesota School of Business
Rochester, MN03.2011
Skills
- Management
- Leadership
- Customer service
- Restaurant experience
- Supervising experience
- Restaurant management
- Hospitality
Additional Information - Qualifications
- 10+ years experience with customer service in a retail environment
- Experience using Microsoft Office while working on my career training
- Taken multiple classes in my career training related to security and network
Timeline
General Manager
Stewart Restaurant Group, LLC
04.2022 - Current
Restaurant General Manager
Stewart Restaurant Group, LLC
10.2019 - 04.2022
Assistant Manager
Stewart Restaurant Group/KFC
09.2018 - 10.2019
Shift Manager
Kfc
07.2015 - Current
Bachelors of Science - Information Technology
Minnesota School of Business