Patient Service Representative
Manatee County Rual Health Center
Parrish, Florida
2000 - 2016
- Streamlined patient check-in process by greeting patients and verifying appointment details.
- Managed patient records with electronic health record systems to ensure accuracy.
- Provided clear information to patients by answering phone calls and scheduling appointments.
- Assisted patients with insurance inquiries, explaining coverage options effectively.
- Coordinated with healthcare providers to streamline patient flow and communication.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Collected patient information and updated records in compliance with privacy regulations.
- Addressed patient concerns promptly, ensuring positive experiences at the health center.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on a daily basis.