Robin Armstrong
Auburndale,FL
Summary
Focused and dedicated insurance professional with 1 years of experience providing superior customer service and rates for personal policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs. Knowledgeable Insurance Representative promoting more than 1 years' expertise successfully working for organizations in the Insurance market. Courteous and cordial with a desire to take on challenges at a new company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Geico
01.2021 - Current
- Calculated quotes and educated potential clients on insurance options.
- Client Retention
- managed over 50 calls per day.
- CRM software
- Promote high customer service satisfaction by resolving problems with knowledge and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisting customers with making payments or establishing payment plans to bring accounts current.
- Account management.
Certified Nursing Assistant
Life Care Center Of Winter Haven
05.2016 - 01.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, treatments, and evaluating patient needs.
- Provided
- Supported needs of 10-12 residents under long and short term care.
Hospice Aide
Good Shepherd Hospice
05.2017 - 01.2021
- Comforted family members, offered attentive listening and high level of emotional support.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Positioned patients to provide comfort and promote better body alignment.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL05.2003
Skills
- Policy Adjustment Knowledge
- Email Marketing
- Proficient in Microsoft office
- CRM Software
- Up selling
- Licensed in most states
- Quote Information
- Policy management
- Customer Follow-Up
- Call Center Customer Service
- Client Retention
- Client Account Management
Certification
- Licensed 1 - 20-44 Personal Lines Agent
- Certified Nursing Assistant
Timeline
Licensed Insurance Agent
Geico
01.2021 - Current
Hospice Aide
Good Shepherd Hospice
05.2017 - 01.2021
Certified Nursing Assistant
Life Care Center Of Winter Haven
05.2016 - 01.2023
High School Diploma -
Bartow Senior High School