Robin Fowler
Cypress,TX
Summary
Seasoned Operations Manager and talented leader with six years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Delta Millwork
06.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Partnered with vendors and suppliers to effectively manage and budget.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Server
Lazy Dog Restaurant & Bar
06.2022 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Science - Business
Lone Star
Cypress 05.2026
High School Diploma -
Cy Woods
Cypress, TX06.2017
Skills
- Customer Retention
- Production
- Business Development
- Contract Management
- Customer Service
- Financial Management
- Document Control
- Project Planning and Development
- Project Management
- Fluent in Spanish
- Advanced Training in Quickbooks
Timeline
Server
Lazy Dog Restaurant & Bar
06.2022 - 05.2023
Operations Manager
Delta Millwork
06.2017 - Current
Associate of Science - Business
Lone Star
High School Diploma -
Cy Woods
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