Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Robin Gordon

Columbia City,IN
Robin Gordon

Summary

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Financial Counselor with 3 years of experience in patient account services across multiple healthcare facilities and 7 years of service for CHS Corporation. Specialized in providing SCA contract negotiations, patient estimates, insurance verification, payment collection, patient registration, educating patients about plan benefits, problem solving, researching answers for problem accounts and having extensive TPA healthcare insurance knowledge. Passionate about promoting lasting patient satisfaction by delivering quality service and support. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills and problem-solving skills.

Overview

7
years of professional experience

Work History

Community Health Systems, CHS

Financial Counselor
06.2020 - Current

Job overview

  • Negotiated allowable contract terms and conditions to reduce business loss and maximize patient's covered benefits and lessen patient's out of pocket cost.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits and cost.
  • Liaised between patient, doctor and insurance provider to smooth claims processes.
  • Documented details regarding contact with patients, providers and other individuals in system.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Developed personal rapport with each client to maintain patient loyalty.
  • Skilled at working independently remote and collaboratively in team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provider of resource and knowledge for facility financial counselors and other departments with questions.

Lutheran Hospital Of Indiana, CHS

Helping Hands Patient Sitter
10.2021 - 02.2023

Job overview

  • Monitored progress and documented patient health status changes to keep care team updated.
  • Supervised patient's continual 100% safety and provided assistance to staff .
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Developed rapport to create safe and trusting environment for care.

Lutheran Hospital Of Indiana, CHS

Cardiac Monitor Technician
08.2016 - 06.2020

Job overview

  • Continually monitored approximately 50 patient heart rhythms on each shift from central monitoring station covering 7 hospital facilities.
  • Identified arrhythmias and heart abnormalities in patients and reported to patient's nurse if patient became stressed or conditioned worsened.
  • Maintained accurate and detailed records of patient information and treatments.
  • Initiated hospital announcement of patient crisis coding.

Crossroads Bank / Zimmer / Depuy

Prior Banking and Orthopedic Manufacturing

Job overview

  • Banking customer service float for 3 counties and 4 cities.
  • Diverse Orthopedic manufacturing experience with over 14 years of experience for two world leading manufactures.
  • Focus given for quality control and assurance as a quality engineering technician and final inspector roles.

Education

Manchester University
North Manchester, IN

Bachelor of Science from Pre-Medicine

University Overview

Skills

  • Attention to Detail
  • HIPAA Compliance
  • G-Suite & MS Office
  • Decision-Making
  • Working Independently
  • Teamwork and Collaboration
  • Prioritization
  • Research
  • Critical Thinking
  • Customer Relationship Management
  • Multitasking Abilities
  • Problem-Solving
  • RBP/SCA Contract Negotiations

Timeline

Helping Hands Patient Sitter
Lutheran Hospital Of Indiana, CHS
10.2021 - 02.2023
Financial Counselor
Community Health Systems, CHS
06.2020 - Current
Cardiac Monitor Technician
Lutheran Hospital Of Indiana, CHS
08.2016 - 06.2020
Prior Banking and Orthopedic Manufacturing
Crossroads Bank / Zimmer / Depuy
Manchester University
Bachelor of Science from Pre-Medicine
Robin Gordon