Robin Marino
Columbia,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
40
40
years of professional experience
Work History
Dispatcher
Johnson Business Technology Solutions
Brentwood, TN
10.2019 - 03.2024
- Organize, analyze, evaluate and review incoming technical ticket
- Receive, prioritize client’s tickets and assign to the appropriate technician/engineer
- Follow through until completion
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies
- Promoted teamwork among colleagues by proactively assisting others when needed
- Closely monitored dispatch board to triage and prioritize daily calls
- Analyzed customer feedback and provided solutions to improve customer service
Treatment Coordinator/
Dr. Spokane
New Castle , PA, USA
12.2017 - 01.2019
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Built strong relationships with referring providers through regular communication updates on shared cases.
Treatment Coordinator/Office Manager
Precision Orthodontics/ Bailey Orthodontics
Salem, OH, USA
09.1987 - 11.2018
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Coordinated continuing education opportunities for dental team members as part of an ongoing commitment to professional growth.
- Cross trained in every aspect of the orthodontic practice, from lab, assisting, front desk duties, insurance, treatment coordinator to office manager
Head Bank Teller
Home Savings And Loan
Poland, OH, USA
05.1984 - 09.1987
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
No Degree - Imaging And Management Software
Imaging And Management Software Dolphine Imaging
San Diego, CANo Degree - Orthodontic Technic/Practice Building
Gorman Institute
Scottsdale, AZHigh School Diploma -
Springfield High School
Springfield, OH05.1983
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Orthodontic Office management
- Patient educator
- Skilled in-patient settings
- Appointment scheduling proficiency
- Insurance billing
- Highly adaptable
- Front office procedures expertise
- Study model pour and trim/lab duties
- OSHA training
- Orthodontic office expertise
- Dental record management
- Billing and financials
- Cephalometric tracings
- Great communication skills
- Patient emergencies
- Team Leader Sterilization and infection control
Timeline
Dispatcher
Johnson Business Technology Solutions
10.2019 - 03.2024
Treatment Coordinator/
Dr. Spokane
12.2017 - 01.2019
Treatment Coordinator/Office Manager
Precision Orthodontics/ Bailey Orthodontics
09.1987 - 11.2018
Head Bank Teller
Home Savings And Loan
05.1984 - 09.1987
No Degree - Imaging And Management Software
Imaging And Management Software Dolphine Imaging
No Degree - Orthodontic Technic/Practice Building
Gorman Institute
High School Diploma -
Springfield High School