Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robin Marino

Columbia,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

40
40
years of professional experience

Work History

Dispatcher

Johnson Business Technology Solutions
10.2019 - 03.2024
  • Organize, analyze, evaluate and review incoming technical ticket
  • Receive, prioritize client’s tickets and assign to the appropriate technician/engineer
  • Follow through until completion
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies
  • Promoted teamwork among colleagues by proactively assisting others when needed
  • Closely monitored dispatch board to triage and prioritize daily calls
  • Analyzed customer feedback and provided solutions to improve customer service

Treatment Coordinator/

Dr. Spokane
12.2017 - 01.2019
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Built strong relationships with referring providers through regular communication updates on shared cases.

Treatment Coordinator/Office Manager

Precision Orthodontics/ Bailey Orthodontics
09.1987 - 11.2018
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
  • Laid out potential payment plans for patients.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Conducted interviews with patients to discuss health history, objectives and concerns.
  • Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
  • Coordinated continuing education opportunities for dental team members as part of an ongoing commitment to professional growth.
  • Cross trained in every aspect of the orthodontic practice, from lab, assisting, front desk duties, insurance, treatment coordinator to office manager

Head Bank Teller

Home Savings And Loan
05.1984 - 09.1987
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
  • Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

No Degree - Imaging And Management Software

Imaging And Management Software Dolphine Imaging
San Diego, CA

No Degree - Orthodontic Technic/Practice Building

Gorman Institute
Scottsdale, AZ

High School Diploma -

Springfield High School
Springfield, OH
05.1983

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Orthodontic Office management
  • Patient educator
  • Skilled in-patient settings
  • Appointment scheduling proficiency
  • Insurance billing
  • Highly adaptable
  • Front office procedures expertise
  • Study model pour and trim/lab duties
  • OSHA training
  • Orthodontic office expertise
  • Dental record management
  • Billing and financials
  • Cephalometric tracings
  • Great communication skills
  • Patient emergencies
  • Team Leader Sterilization and infection control

Timeline

Dispatcher

Johnson Business Technology Solutions
10.2019 - 03.2024

Treatment Coordinator/

Dr. Spokane
12.2017 - 01.2019

Treatment Coordinator/Office Manager

Precision Orthodontics/ Bailey Orthodontics
09.1987 - 11.2018

Head Bank Teller

Home Savings And Loan
05.1984 - 09.1987

No Degree - Imaging And Management Software

Imaging And Management Software Dolphine Imaging

No Degree - Orthodontic Technic/Practice Building

Gorman Institute

High School Diploma -

Springfield High School

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