Robin Sas
Secretary II
Griswold
Summary
Dynamic administrative professional with extensive experience at the State of CT - Dept. of Correction. Expert in office administration and customer service, I enhanced operational efficiency through effective scheduling and document management. Proven ability to train staff and streamline communication, contributing to a collaborative and productive work environment.
Overview
30
30
years of professional experience
Work History
Secretary II
State of CT - Dept. of Correction
12.1994 - 01.2025
- Managed scheduling and appointment coordination for department leadership.
- Maintained accurate filing systems and documentation to ensure accessibility.
- Developed and implemented office procedures to enhance operational efficiency.
- Prepared reports and correspondence, ensuring clarity and professionalism.
- Conducted research to support departmental decision-making processes.
- Trained new administrative staff on office protocols and software systems.
- Oversaw workflow prioritization, improving task completion rates across teams.
- Collaborated with interdepartmental teams to streamline communication processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
Griswold High School
Griswold, CT06-1978
Skills
Customer service
Verbal and written communication
Office administration
Organization
Keyboarding skills
Appointment scheduling
File management
Document preparation
Complex Problem-solving
Multi-line phone systems
Supply restocking
File systems management
Supply ordering
Mail distribution
Database administration
Timeline
Secretary II
State of CT - Dept. of Correction
12.1994 - 01.2025
High School Diploma -
Griswold High School