Robin Orsborn
West Plains,MO
Summary
Detail-oriented data processor with proven expertise in data verification, quality control, and error identification. Committed to enhancing data accuracy and streamlining processes to support operational efficiency in healthcare environments.
Known for effective time management and collaboration, driving successful outcomes in data handling and team training initiatives.
Professional data specialist with strong analytical skills and focus on data accuracy and integrity. Proven ability to streamline data processing workflows and collaborate effectively within cross-functional teams to achieve measurable results. Known for adaptability and reliability in dynamic environments, with expertise in data entry, database management, and data analysis using industry-standard tools.
Overview
26
26
years of professional experience
Work History
Data Processor
Ozarks Healthcare Behavioral Health Center
West Plains, MO
06.2017 - Current
- Processed and verified patient data for accuracy and compliance with regulatory standards.
- Utilized electronic health record systems to input and manage sensitive information efficiently.
- Collaborated with healthcare professionals to ensure timely updates of patient records.
- Identified discrepancies in data entry, implementing corrective measures to enhance quality control.
- Trained new staff on data processing protocols and system navigation for optimal efficiency.
- Streamlined data processing workflows by adopting best practices, reducing turnaround time on requests.
- Led initiatives to enhance reporting accuracy through improved data collection methods and tools.
- Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Applied data validation procedures to support and enforce data integrity.
- Assisted with development of data entry procedures to streamline data processing.
- Assisted in training new hires on company-specific data management systems, procedures, and best practices.
- Identified data errors and discrepancies and implemented swift corrections.
- Located and corrected data entry errors and reported to management.
- Reduced manual workload by automating repetitive tasks using custom scripts and macros.
- Improved data accuracy by implementing quality control measures and verifying entered information.
- Demonstrated commitment to continued professional development by attending workshops and training sessions related to data processing tools and techniques.
- Monitored data entry processes and worked to improve efficiency and performance.
Medical Office Manager
Ozarks Family Care
West Plains, MO
03.2009 - 05.2017
- Coordinated staff schedules, optimizing coverage to enhance patient service delivery.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Implemented electronic health record (EHR) systems, improving data accuracy and accessibility.
- Trained and mentored administrative staff, fostering professional development and team cohesion.
- Developed operational policies that improved compliance with healthcare regulations and standards.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Assisted with regulatory issues such as compliance.
- Processed and adjudicated claims efficiently, ensuring compliance with company policies and regulations.
- Reviewed documentation for accuracy, identified discrepancies, and resolved issues to maintain data integrity.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Processed and reconciled payment transactions to ensure accurate posting within financial systems.
- Reviewed and validated incoming payments against account records, ensuring compliance with protocols.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Ensured timely reimbursement through meticulous claims adjustments and denials management.
Claims Processor
Womens Health Care Of Union County New Jersey
West Plains, MO
08.2002 - 06.2009
- Processed insurance claims efficiently, ensuring compliance with company policies and regulations.
- Evaluated claim documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Processed and managed accounts receivable transactions efficiently.
- Reconciled customer accounts to ensure accuracy in financial records.
- Assisted in resolving discrepancies in billing and collections promptly.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Analyzed medical records to assign appropriate codes for diagnoses and procedures.
- Reviewed documentation for compliance with coding guidelines and regulations.
- Implemented coding best practices to enhance accuracy and efficiency in processes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
Medical Coder
Southern Missouri Community Health Center
West Plains, MO
03.2000 - 08.2002
- Streamlined patient intake processes, enhancing efficiency and reducing wait times for services.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Collected patient co-pay and issued receipt to confirm payment.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collected time of service payments and issued receipts.
- Managed end-to-end accounts payable and receivable processes to ensure timely transactions.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
Education
High School Diploma -
Emmett High School
Emmett, IDSkills
- Data processing
- Identifying errors
- Quality control
- Transcribing documents
- Data validation
- Information verification
- Data security
- Spreadsheet management
- Production
- Data entry
- Fast learner
- Microsoft office
- Professional and mature
- Decision-making
- Data aggregation processes
- Database updating
- EMR software
- Project management
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Critical thinking
- Team collaboration
- Active listening
- Computer proficiency
- Relationship building
- Document management and storage
- Maintains confidentiality
- Self motivation
- Interpersonal skills
Timeline
Data Processor
Ozarks Healthcare Behavioral Health Center
06.2017 - Current
Medical Office Manager
Ozarks Family Care
03.2009 - 05.2017
Claims Processor
Womens Health Care Of Union County New Jersey
08.2002 - 06.2009
Medical Coder
Southern Missouri Community Health Center
03.2000 - 08.2002
High School Diploma -
Emmett High School