Robin Paul
Atlanta,GA
Summary
Proven leader in sales and customer service, adept at driving revenue growth and team performance at Macius & Belus LLC. Excelled in sales funnel management and strategic planning, achieving significant sales targets. Skilled in empathetic customer engagement and sales team training, ensuring high satisfaction and loyalty rates. Demonstrated ability to launch new products and exceed performance goals.
Overview
9
9
years of professional experience
Work History
Director of Sales
Macius & Belus LLC
03.2022 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
Customer Service Representative
Verizon Wireless
02.2016 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Front Desk Manager
Renaissance On Peachtree
04.2015 - 05.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05.2010
Skills
- Sales training and leadership
- Revenue Growth
- Sales funnel management
- Sales team training
Timeline
Director of Sales
Macius & Belus LLC
03.2022 - Current
Customer Service Representative
Verizon Wireless
02.2016 - 01.2022
Front Desk Manager
Renaissance On Peachtree
04.2015 - 05.2018
High School Diploma -
Maynard Evans High School
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