ROBIN ROMANSKI
whiting
Summary
Dedicated Guest Service Representative with a proven track record in customer service and issue resolution. Skilled in fostering guest loyalty and providing exceptional accommodations.
Overview
24
24
years of professional experience
Work History
Guest Service Representative
MetlifeStadium
East Rutherford, NJ
03.2011 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed guest check-in processes using ticketing systems to ensure timely access to events.
- Collaborated with security teams to maintain a safe environment for guests during high-traffic events.
- Trained new staff on customer interaction protocols and operational procedures to enhance service quality.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Greeted guests upon arrival by providing warm welcome.
CPR Instructor
American Red Cross
Fairfield, NJ
09.2002 - Current
- Delivered CPR training sessions to diverse audiences, enhancing lifesaving skills and knowledge retention.
- Developed instructional materials and resources for effective teaching of CPR techniques and safety protocols.
- Evaluated participant performance through hands-on assessments, ensuring competency in lifesaving procedures.
- Fostered a supportive learning environment, encouraging questions and active participation among trainees.
Education
High School Diploma -
Essex County Vocational And Technical
300 N. 13th St Newark NjSkills
- Customer service
- Computer skills
- Guest accommodations
- Flexible schedule
- Issue resolution
Timeline
Guest Service Representative
MetlifeStadium
03.2011 - Current
CPR Instructor
American Red Cross
09.2002 - Current
High School Diploma -
Essex County Vocational And Technical