Robmek Ware
Newburgh,NY
Summary
Dedicated front desk professional with a strong foundation in customer service and problem-solving. Experienced in managing front desk operations and processing transactions, aiming to improve member satisfaction and streamline service delivery.
Overview
2
2
years of professional experience
Work History
Front Desk Representative
Planet Fitness
Newburgh, NY
03.2023 - 11.2024
- Managed front desk operations, ensuring smooth member check-ins and sign-ups.
- Handled member inquiries, providing information about gym services and policies.
- Processed membership applications and payments using the club's management software.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Trained new employees on proper front desk operations, customer service standards and company policies.
Store Associate
Big Lots
Newburgh
05.2024 - 09.2024
- Assisted customers with product selection and inquiries.
- Operated cash register and processed customer transactions accurately.
- Operated cash register and processed customer transactions efficiently.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Maintained cleanliness and organization of store displays.
- Ensured the cleanliness and tidiness of the store.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed safety protocols while handling equipment and products.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Answered incoming calls regarding product inquiries or orders.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Verified accuracy of promotional signs within store environment.
Education
Newburgh Free Academy Main Campus
Newburgh , NYSkills
- Front desk operations
- Membership processing
- Transaction management
- Customer inquiries
- Customer service
- Credit and cash payments
- Cash management
- Documentation
- Attention to detail
- Problem-solving skills
Timeline
Store Associate
Big Lots
05.2024 - 09.2024
Front Desk Representative
Planet Fitness
03.2023 - 11.2024
Newburgh Free Academy Main Campus