Robyn Ward
Fort Myers,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Third Generation Staffing
Fort Myers, FL
01.2017 - 07.2024
• .Answered customer inquiries and provided accurate information regarding products and services.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Assisted callers with scheduling virtual appointments with Healthcare providers.
• Managed 80 plus calls per shift
Customer Service Cashier
Publix
Fort Myers, FL
08.2013 - 08.2017
- Issued receipts, refunds, credits, and change due to customers
- Resolved customer complaints
- Calculated total payments received during a time period, and reconciled this with total sales
- Maintained a clean and orderly sales floor
Sales Associate
JCPenny
Fort Myers, FL
08.2011 - 12.2013
- Issued receipts, refunds, credits, and change due to customers
- Resolved customer complaints
- Calculated total payments received during a time period, and reconciled this with total sales
- Maintained a clean and orderly sales floor
- Arranged display for new merchandise
- Conduct inventory check of available merchandise
- Mark down/up merchandise price accordingly
Education
East Lee County High School
Fort Myers, FL05.2009
Timeline
Patient Access Representative
Third Generation Staffing
01.2017 - 07.2024
Customer Service Cashier
Publix
08.2013 - 08.2017
Sales Associate
JCPenny
08.2011 - 12.2013
East Lee County High School