Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Generic
Rocheia Anderson-Robinson

Rocheia Anderson-Robinson

Wyoming,MI

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I'm also a 4+ year Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver

Elder Helpers
08.2018 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Remote Customer Service Representative

Conduent Call Center
08.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

WFH Travel Agent

Travelocity
05.2017 - 08.2019
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.

Housekeeper

Hilton Garden Inn Hotel
04.2014 - 12.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma -

Innovation Central High School
Grand Rapids, MI
06.2017

Skills

  • Customer Support
  • Complex Problem-Solving
  • Compassionate Communication
  • Self-Motivation
  • Emotional Intelligence
  • Strong Written Communication Skills
  • Team Player
  • Reliable/Secure Equipment
  • Caregiver and Family Support
  • Customer Service
  • August Systems Visit Wizard

Certification

  • First Aid/CPR Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Opportunities Don't happen.You create them.
Chris Grosser

Timeline

Remote Customer Service Representative

Conduent Call Center
08.2021 - 06.2023

Caregiver

Elder Helpers
08.2018 - Current

WFH Travel Agent

Travelocity
05.2017 - 08.2019

Housekeeper

Hilton Garden Inn Hotel
04.2014 - 12.2016

High School Diploma -

Innovation Central High School

Similar Profiles

CREATE PROFILE
Rocheia Anderson-Robinson