Rochelle Cleaves
Bangor,ME
Summary
Dynamic Certified Peer Support Specialist and experienced Crew Member at Dunkin' Donuts, adept in customer service and communication skills. Excelled in improving client care and satisfaction, fostering teamwork, and efficiently managing time. Demonstrated proficiency in first aid and CPR, alongside a knack for problem-solving and enhancing mental health outcomes through innovative peer support strategies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Dunkin' Donuts
06.2024 - Current
- Worked front counter, drive-thru and other areas.
- Brewed coffee and tea and changed out drink station syrups.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Certified Peer Support Specialist
Maine Mental Health Connections
11.2023 - Current
- Improved the quality of care for clients by actively participating in treatment planning meetings and offering insights from a peer perspective.
- Facilitated therapeutic recreational activities designed to build social connections among peers while promoting physical wellbeing.
- Strengthened relationships between clients and their natural support systems by offering guidance on effective communication techniques and conflict resolution strategies.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
Education
High School Diploma -
Bangor High School
Bangor, ME06-2000
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- First Aid and CPR Certification
- Attention to Detail
- Boundary Setting
- Communication Skills
- Conducting Peer Groups
- Modeling Coping Skills
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Certified Peer Support Specialist
- Licensed Optician
- CPR/AED Certification
- State of Maine Driver's License
Languages
English
Full Professional
Timeline
Crew Member
Dunkin' Donuts
06.2024 - Current
Certified Peer Support Specialist
Maine Mental Health Connections
11.2023 - Current
High School Diploma -
Bangor High School
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