Rochelle Kelly
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
21
21
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Hood River
06.2012 - Current
- Managed daily operations and ensured smooth store functioning.
- Trained and mentored team members on customer service standards.
- Coordinated staff scheduling to meet peak demand times effectively.
- Implemented inventory management practices to maintain stock levels.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Office Manager
Pride plumbing services
Hood River
02.2005 - 12.2013
- Managed daily office operations for plumbing service company.
- Coordinated schedules for technicians and service appointments.
- Oversaw billing processes and invoicing for customer accounts.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Handled customer inquiries and resolved service-related issues promptly.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained inventory of plumbing supplies and office materials.
- Developed filing systems to organize customer records efficiently.
Education
Hood River Valley High School
Hood River, ORSkills
- Store operations
- Inventory management
- Visual merchandising
- Sales analysis
- Customer relationship management
- Data-driven decision making
- Scheduling coordination
- Employee scheduling
- Staff recruitment
- Staff training
- Operational efficiency
- Multitasking and organization
- Conflict resolution
- Team building
- Effective communication
- Problem solving
- Customer service
Accomplishments
- Store manager of the quarter.
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
06.2012 - Current
Office Manager
Pride plumbing services
02.2005 - 12.2013
Hood River Valley High School