Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Rochelle Rochelle

Peabody,MA

Summary

Dynamic Customer Service Representative with a proven track record at Doughboy Uniforms, excelling in client support and effective communication. Skilled in analytical problem solving and accurate data entry, I resolved customer complaints, enhancing loyalty and satisfaction. Recognized for maintaining high accuracy in cash handling and managing a high volume of inquiries efficiently.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Doughboy Uniforms
08.2003 - 09.2024
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

High School Diploma -

Chelsea High School
Chelsea, MA
06-1978

Skills

  • Client support
  • Effective communication
  • Analytical problem solving
  • Accurate data entry

Accomplishments

  • Achieved All task of sales quote Daily.
  • Achieved All Sales by completing customers wants with accuracy and efficiency.

Timeline

Customer Service Representative

Doughboy Uniforms
08.2003 - 09.2024

High School Diploma -

Chelsea High School

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Rochelle Rochelle