Summary
Work History
Education
Skills
Work Availability
Timeline
SoftwareEngineer

Rochelle Thomas

Clarksville ,Tennessee

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Customer Service Representative

T-Mobile
07 2024 - Current



  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Retail Sales Associate

First Meridian Services
10 2023 - 07 2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Call Center Representative

Humana
03 2023 - 10 2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Met customer call guidelines for service levels, handle time and productivity.

Retail Sales Associate

Ross Dress for Less
04 2019 - 07 2023
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

Diploma -

Rancho High School
06.1990

Bachelor's - Business Administration

Capella University
10.2028

Skills

  • Stocking and replenishing
  • POS systems expert
  • Multi-line phone talent
  • Money handling abilities
  • Professional telephone demeanor
  • Store opening and closing
  • Cash Handling
  • Flexible and Adaptable
  • Dependable and Responsible

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

T-Mobile
07 2024 - Current

Retail Sales Associate

First Meridian Services
10 2023 - 07 2024

Call Center Representative

Humana
03 2023 - 10 2023

Retail Sales Associate

Ross Dress for Less
04 2019 - 07 2023

Diploma -

Rancho High School

Bachelor's - Business Administration

Capella University

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Rochelle Thomas