Rocio Guerrero
115 W Marshall ST,NY
Summary
Organize team workflows to maximize efficiency and foster collaboration with clear focus on meeting business revenue, performance and cost-control objectives. Service-focused and proactive manager.
Customer-oriented General Manager with over 10 years of experience focused on increasing sales and improv labor as well as Cogs . Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
21
21
years of professional experience
Work History
District Manager
Gregorys Coffee
10.2019 - 03.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Generated financial and operational reports to assist management with business strategy.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Store Manager
Chopt Creative Salad Company
07.2006 - 09.2019
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Addressed and resolved strategy issues to support sales management and guide business direction
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
- Reconciled daily sales transactions to balance and log day-to-day revenue with [Software]
- Promoted business strategy by implementing improvements based on guest feedback
- Supervised and effectively trained employees to decrease process lags and boost productivity
- Completed weekly payroll for over 30 employees
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in communication, customer service and health and safety standards
- Kept inventories accurate with daily cycle counts and weekly audits to identify and resolve variances
Student Volunteer
Cypress hills child care corporation
02.2002 - 08.2004
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Maintained functional office equipment with excellent troubleshooting and maintenance abilities
Education
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Franklin K lane HS
Brooklyn, NY2006
Skills
- Team leadership
- Budgeting
- POS systems operations
- Training and development
- Employee scheduling
- Coaching and mentoring
- Inventory management
- team player
- self starter
- problem solver
- Relationship building
Timeline
District Manager
Gregorys Coffee
10.2019 - 03.2023
General Store Manager
Chopt Creative Salad Company
07.2006 - 09.2019
Student Volunteer
Cypress hills child care corporation
02.2002 - 08.2004
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Franklin K lane HS