Summary
Overview
Work History
Education
Skills
References
Awards
Timeline
Generic

Rodney Sands

Wichita

Summary

Dynamic hospitality professional with extensive experience at BJ's Brewhouse, excelling in customer upselling and team leadership. Proven ability to enhance guest satisfaction through exceptional service and effective issue resolution. Strong communication skills and attention to detail drive operational excellence and foster a positive dining experience.

Overview

16
16
years of professional experience

Work History

Server

Homegrown
Wichita
06.2023 - 02.2024
  • Leader of team in demonstrating outstanding customer service taking necessary steps to meet and exceed customer needs
  • Commitment to the goals and objectives of the Homegrown brand name
  • Effectively resolve food or service issues within timely manner

Bartender

BJ's Brewhouse
Wichita
06.2021 - 03.2023
  • Effectively resolve food or service issues within timely manner
  • Leader of team in demonstrating outstanding customer service taking necessary steps to meet and exceed customer needs
  • Commitment to the goals and objectives of the BJ's Brewhouse brand name

Server

Hyatt Regency
Wichita
07.2016 - 08.2017
  • Leader of team in demonstrating outstanding customer service taking necessary steps to meet and exceed customer needs
  • Commitment to the goals and objectives of the Hyatt brand name
  • Effectively resolve food or service issues within timely manner

Server

Carrabbas Italian Grill
Wichita
02.2016 - 06.2016
  • Provide outstanding customer service by taking necessary steps to meet and exceed customer needs
  • Effectively resolve food or service issues within timely manner
  • Answering telephone and in-person inquiries
  • Team structured work environment
  • Extensive food and wine knowledge
  • Closing shift duties and responsibilities

Server

Radius Brewing Company
Emporia
07.2014 - 01.2016
  • Lead team in up-sell additional menu items, beverages, and desserts to increase overall profits
  • Assisted customers with knowledge of the beer/wine brewing process and answering further inquiries in order to assist customer make decisions
  • Consolidate tasks in a timely manner
  • Closing shift duties and responsibilities
  • Front of house team leader

Basketball Manager

Emporia State University
Emporia
10.2013 - 02.2014
  • Organizing practice material and game materials in order to achieve a more efficient work flow for players and coaches
  • Cutting game film for more efficient study sessions
  • Record player stats during games
  • Responsible for setting up and operating film equipment for game days

Server

BJ's Restaurant and Brewhouse
Wichita
06.2012 - 08.2013
  • Ensure team and section are maintaining gold standard table service and assist wherever necessary.
  • Completion of extensive food, wine, and beer knowledge tests
  • Routinely provided gold standard customer service to guests by completing server steps at each and every table

Service Department

Spray Equipment & Service Center
Wichita
05.2008 - 08.2010
  • Assemble and repair various types of painting equipment
  • Maintain lawn and garden landscaping to highest degree
  • Re-organization of workplace storage facilities for ease of access and efficiency in the shop.
  • Maintain clean shop
  • Closing Duties

Education

Bachelor of Science - Political Science

Emporia State University
Emporia, KS
12.2015

Skills

Hospitality service expertise

  • Customer upselling
  • Cash handling
  • Order accuracy
  • Point of sale operations
  • Professional demeanor
  • Inventory management
  • Research and analysis
  • Team management
  • Leadership skills
  • Training and mentoring
  • Communication skills
  • Attention to detail

References

  • Dr. Phil Kelly, Professor at Emporia State University, (620) 341-5238, pkelly@emporia.edu, 1 Kellogg Circle, Emporia, KS, 66801
  • Chad Tharp, Product Management Director, (316) 640-8967, chad@bbairparts.com

Awards

Outstanding Student Award for Social Science Department Fall Semester 2015.

Timeline

Server

Homegrown
06.2023 - 02.2024

Bartender

BJ's Brewhouse
06.2021 - 03.2023

Server

Hyatt Regency
07.2016 - 08.2017

Server

Carrabbas Italian Grill
02.2016 - 06.2016

Server

Radius Brewing Company
07.2014 - 01.2016

Basketball Manager

Emporia State University
10.2013 - 02.2014

Server

BJ's Restaurant and Brewhouse
06.2012 - 08.2013

Service Department

Spray Equipment & Service Center
05.2008 - 08.2010

Bachelor of Science - Political Science

Emporia State University

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