Giovanni Livereri

Monitor and analyze room inventory to maximize occupancy and increase average rate.

Answers the telephone using appropriate greeting.

Process guest telephone request in a timely manner.

Understand and implementing new and existing front office procedures.

Greet customers immediately with a friendly and sincere welcome using a

positive and clear speaking voice, Use positive body language.

Computes bill, collects payment, and makes changes for guest, verify and

imprint credit card for authorization using VISA NET

Help train new and existing employees for the efficient operation of the

department.

Assigned reservation based on resort availability and guest preference.

Give

choice of smoking or non-smoking room, and notify guest of check in and out

time.

Keeps records of room availability and guest's accounts, and Deposits guests

valuables in hotel safe deposit box.

Memorize and communicate deposit and guarantee policies. Issue room keys,

and escort instructions to bellhop.

Responsible for accurately processing transactions.

Carries out responsibilities in accordance with the organizations policies,

procedures.

Responsibilities include assistants to train Guest Representatives I in taking

reservations and operating Computer terminals and printers to store and

receive reservation data.

Monitored room inventory to ensure maximum occupancy and rate

optimization.

Processed guest telephone requests and reservations promptly.

Greeted guests with a friendly demeanor and assisted with check-in and

check-out procedures.

Trained new and existing employees on front office procedures.

Managed guest accounts and ensured the security of valuables in the hotel safe deposit box