Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rogelio Pena

Greensboro,NC

Summary

Dynamic and customer-focused professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and active listening. Diligent crew member with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills. Committed to delivering exceptional service and fostering positive relationships.

Overview

11
11
years of professional experience

Work History

Crew Member

McDonald's
08.2019 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • managed approximately 80 orders per day from customers

Restaurant Waiter

Poblano Grill
08.2018 - 12.2018
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Butchery Assistant

El Mercadito
05.2017 - 10.2017
  • Reduced waste by closely monitoring product shelf life and adjusting stock rotation practices accordingly.
  • Promoted customer loyalty through friendly interactions while addressing inquiries and concerns in a timely manner.
  • Demonstrated versatility by cross-training in various roles within the butchery department, increasing overall efficiency.

Cleaner

Laundro Mat
09.2014 - 12.2016
  • Cleaned and sanitized bathrooms and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Computer Technician

Technology Rapairment
04.2016 - 10.2016
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
  • Enhanced system performance by conducting regular software and hardware updates.
  • Resolved technical issues for clients through remote support, increasing customer satisfaction.

Education

High School Diploma -

Ben L. Smith Highschool
Greensboro, NC
11.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Communication
  • Active listening
  • Multitasking and organization
  • Time management
  • Bilingual

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

McDonald's
08.2019 - Current

Restaurant Waiter

Poblano Grill
08.2018 - 12.2018

Butchery Assistant

El Mercadito
05.2017 - 10.2017

Computer Technician

Technology Rapairment
04.2016 - 10.2016

Cleaner

Laundro Mat
09.2014 - 12.2016

High School Diploma -

Ben L. Smith Highschool

Similar Profiles

CREATE PROFILE