Roger Capote
Sanford,FL
Summary
Results-driven, accomplished professional with rich experience in optimizing organizational efficiency and driving business success. Proven track record in administering support services, optimizing operations, streamlining logistics, and overseeing office management. Excel at overseeing all aspects of operations, including supply chain management, process improvement, logistics, and team leadership. Ability to develop and implement strategies that promote streamlining, reduce costs, and improve overall performance. Expert in efficiently managing resources, implementing effective processes, and driving productivity to achieve organizational objectives. Skilled in coordinating diverse teams, providing strategic guidance, and fostering collaborative work environment. Excellent problem-solving abilities, adept at identifying areas for improvement and implementing innovative solutions. Dedicated to delivering exceptional customer service and ensuring smooth day-to-day operations with keen eye for detail and commitment to operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Lapin Services
08.2023 - Current
- Oversee and manage day-to-day office operations, including supervising administrative staff and ensuring smooth workflow
- Develop and implement office policies and procedures to enhance efficiency, organization, and compliance with company standards
- Streamlined office processes, resulting in an increase in overall productivity
- Efficiently managed office budget, reducing expenses via cost-saving initiatives
- Implemented a digital filing system, reducing paper usage and improving document retrieval speed
- Scheduled and coordinated meetings, appointments, and arrangements for executives and key staff
- Maintained office supplies inventory, ordered necessary items, and negotiated vendor contracts
- Acted as a liaison between senior management and staff, ensuring effective communication and collaboration.
Senior Operations Manager
Castillo Engineering Services LLC
12.2018 - 03.2023
- Oversaw all aspects of daily operations, including inventory management, supply chain logistics, and production scheduling
- Prepared and executed training material to coach staff on new policies and industry best practices for increasing overall organizational productivity and performance
- Developed and employed metrics to assess and improve team performance and pinpoint areas for improvement
- Establish new rules and procedures to streamline receiving, inventory management, and shipping processes
- Collaborate with cross-functional teams to streamline processes and optimize workflow
- Resolved customer complaints and escalated issues to upper management as needed, ensuring customer satisfaction and retention.
Managing Director/Livestock Sales Manager
Jesus-Maria Florida LLC
06.2017 - 11.2018
- Managed daily company functions aimed at smooth workflow and organizational development
- Provided prompt and professional responses to customers, while serving as initial point of contact for inbound requests and sales inquiries
- Increased overall sales and revenue by developing and implementing B2B sales strategies
- Employed new sales policies and practices to ensure consistency and effectiveness in sales process
- Led payroll of staff, while ensuring accurate and timely processing of payroll activities
- Oversaw company budget, accounts receivable, and inventory to maintain financial stability and profitability
- Offered oversight of client relations management system, while confirming accurate and up-to-date data and effective customer relationship management.
Regional Manager, Transition Services-Central Florida
EmployU
12.2015 - 05.2017
- Directed day-to-day activities, offering exceptional guidance and ongoing training to support staff team with goals of guaranteeing effective service delivery
- Developed training materials and SOPs
- Recruited new support staff by executing interviews, coordinating background checks, and facilitating orientation and onboarding processes
- Controlled payroll for employees, while ensuring proper execution and completion of tasks on schedule
- Developed and managed budgets for federal contracts and grants as well as verified financial compliance and effective utilization of resources.
Youth Services Team Lead/Employment Services
Lighthouse Central Florida
02.2010 - 09.2015
- Ensured compliance with funding requirements and regulations to secure federal contracts and grants
- Managed case plan objectives of regional clients as well as offered support and interventions depending on client needs
- Created and executed an age-appropriate curriculum that encouraged participation and engagement among program participants
- Collaborated with stakeholders and community partners to enhance program effectiveness and expand outreach efforts
- Tracked and reported program data according to organizational and grant requirements, ensuring accurate and timely reports.
Education
Master of Business Administration in General Business -
Louisiana State University
Shreveport, LA01.2023
Bachelor of Science in Psychology -
University of Central Florida
Orlando, FL01.2011
Skills
- Operations Management
- Project Management
- Staff Training & Leadership
- Strategic Planning & Analysis
- Organizational Development
- Risk Assessment & Mitigation
- Administrative Support
- Customer Service & Success
- Continuous Process Improvement
- Organizational Skills
Certification
- Lean Certification, 2022
- HR Generalist Certificate, 2018
Languages
Spanish
Professional Working
Timeline
Office Manager
Lapin Services
08.2023 - Current
Senior Operations Manager
Castillo Engineering Services LLC
12.2018 - 03.2023
Managing Director/Livestock Sales Manager
Jesus-Maria Florida LLC
06.2017 - 11.2018
Regional Manager, Transition Services-Central Florida
EmployU
12.2015 - 05.2017
Youth Services Team Lead/Employment Services
Lighthouse Central Florida
02.2010 - 09.2015
Master of Business Administration in General Business -
Louisiana State University
Bachelor of Science in Psychology -
University of Central Florida
- Lean Certification, 2022
- HR Generalist Certificate, 2018
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