Roger Smith
North Myrtle Beach,SC
Summary
Dynamic professional with a strong background in customer service and hospitality management, honed at Hampton Inn By Hilton. Proven ability to resolve complaints and enhance guest relations, while effectively managing time and administrative tasks. Skilled in Microsoft Office and dedicated to improving overall satisfaction through proactive engagement and support.
Overview
45
45
years of professional experience
Work History
Front Desk Clerk
Hampton Inn By Hilton
North Myrtle Beach, SC
03.2025 - Current
- Greeted visitors and supported check-in/check-out tasks to facilitate seamless arrivals and departures.
- Assisted guests in addressing inquiries and complaints to improve overall satisfaction.
- Maintained precise reservation logs using property management systems to enhance occupancy rates.
- Coordinated room allocations and special requests to effectively accommodate guest preferences.
Paramedic
Raleigh General Hospital
Raleigh, Wv
01.1988 - 2001
- Administered emergency medical care to patients in critical situations.
- Collaborated with healthcare teams to develop patient treatment plans.
- Operated advanced medical equipment and monitored vital signs effectively.
- Educated patients and families on post-treatment care and safety measures.
- Coordinated transportation of patients while ensuring optimal comfort and safety.
- Mentored junior paramedics on best practices and emergency response protocols.
- Analyzed patient assessments to determine appropriate interventions swiftly.
- Streamlined communication between emergency services and hospital staff to enhance efficiency.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Transferred patients safely and securely to medical facilities for continued care.
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
- Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.
- Responded to daily emergencies and worked alongside firemen and EMTs.
Assistant Manager
Circle K Stores Inc.
Kannapolis, NC
02.2002 - 02.2025
- Assisted in daily operations, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Trained staff on customer service protocols to enhance team performance and satisfaction.
- Developed and implemented store merchandising strategies to increase product visibility.
- Led initiatives to streamline workflow processes, reducing operational delays and improving service speed.
- Mentored junior staff, fostering a collaborative environment focused on professional development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Nursing Assistant
Webster County Hospital
Webster Springs, WV
06.1981 - 01.1988
- Assisted nursing staff with daily patient care tasks and basic hygiene needs.
- Monitored vital signs and reported changes to medical team promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients with mobility and physical activities to enhance recovery.
- Provided emotional support to patients and families during challenging times.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Education
Phlebotomy
Horry-Georgetown Technical College
Conway, SC05-2026
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Microsoft office
- Complaint resolution
- Hospitality management
- Guest relations
- Multi-line phone systems
Timeline
Front Desk Clerk
Hampton Inn By Hilton
03.2025 - Current
Assistant Manager
Circle K Stores Inc.
02.2002 - 02.2025
Paramedic
Raleigh General Hospital
01.1988 - 2001
Nursing Assistant
Webster County Hospital
06.1981 - 01.1988
Phlebotomy
Horry-Georgetown Technical College